Enterprise Account Manager

ZeroFox seeks an Enterprise Account Manager to create long-term, trusting relationships with our customers. The Enterprise Account Manager’s role is to oversee a portfolio of assigned West Coast territory customers, owning the entire revenue profile including renewal, upsell and cross-selling. Travel is required 25-30% of the time.

Role and responsibilities

• Responsible for renewals of the ZeroFox platform
• Develop a solid and trusting relationship between clients and company
• Coordinate the resolution of key client issues and complaints by leveraging the correct internal resources
• Develop a complete understanding of account needs
• Anticipate account changes and improvements
• Manage communications between clients and internal teams
• Strategically plan to improve client results
• Maximize profit by up-selling or cross-selling
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Analyze client data to provide customer relationship management
• Expand relationships and evangelize ZeroFox within account
• Act as liaison between customer and internal business units to manage customer needs

Requirements

Benefits

About us

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

Equal Opportunity

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic / civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.