Talent.com
Customer Success Manager??????
Customer Success Manager??????ROUTE06 • Riverside, CA, US
[error_messages.no_longer_accepting]
Customer Success Manager??????

Customer Success Manager??????

ROUTE06 • Riverside, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Customer Success Manager

ROUTE06 is a DX partner that supports the business model transformation of large enterprises. Through the provision of the enterprise business API platform Plain and agile business implementation support, ROUTE06 realizes the platformization of large enterprises' commercial transactions and contributes to creating new corporate value. The products developed include mall-type EC, OMO store, marketplace, and more, with business phases ranging from startup to growth.

ROUTE06's Customer Success Manager contributes to the success of customers through the enterprise business API platform Plain. To ensure customer success, they provide onboarding support, conduct current status reporting and issue extraction, and lead improvements (including the introduction of new features) both internally and externally.

The job responsibilities include the following :

  • Onboarding support for the enterprise business API platform Plain

Activities to explain and promote the use of the product to customers

  • Listening to on-site users and extracting issues
  • Appropriately feeding back customer inquiries and requests to the company for improvement (including alternative solutions and feature development)
  • Creating and updating product manuals, guidelines, FAQs, and other documents
  • Coordinating with data analysts, designers, product managers, engineers, and others to improve customer engagement in all related activities

    • ROUTE06's Customer Success Manager focuses on supporting customer business growth rather than upselling or cross-selling. Depending on performance and trust from within and outside the company, there are opportunities to challenge team management and product management roles.

    Required Qualifications

  • Customer success experience with SaaS products (1 year or more)
  • Interest in SaaS products

    • Preferred Qualifications

  • Customer success experience with enterprise (large customers)
  • Account management experience with enterprise (large customers)
  • Experience in driving projects
  • Data analysis experience

    • Desired Personality

  • Someone who shares our vision and approach to the future
  • Someone who agrees with our guiding principle of "Be a Disruptor / Stay a Kind Transformer"
  • Someone with a strong curiosity and a positive attitude towards new challenges and learning
  • Someone who respects and values others' work and maintains respectful and considerate communication

    • Selection Process

    The selection will be conducted entirely online. The selection process typically takes about 1.5 months, but we will be flexible to accommodate candidates' schedules. If you have any concerns, please feel free to ask.

    Employment Terms

    Employment Type

  • Full-time employee (probationary period : 3 months)

    • Work Location

  • Remote work is generally preferred

    • Work Schedule

  • Flexible working hours / standard working hours of 8 hours per day (no core hours)
  • Weekends and holidays off, with 20 days of paid leave on the first day of employment, and other relaxation leave

    • Salary

  • Determined based on skills, experience, and ability (with potential for raises)
  • Stock option system available

    • Other Benefits

  • Childcare leave premium
  • Remote work allowance and learning support system
    • [job_alerts.create_a_job]

    Customer Manager • Riverside, CA, US

    [internal_linking.similar_jobs]
    Flexible Schedule Market Reviewer (Hiring Immediately)

    Flexible Schedule Market Reviewer (Hiring Immediately)

    Earn Haus • Crestline, California, US
    [job_card.full_time] +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Success Manager

    Client Success Manager

    TradeJobsWorkForce • 92505 Riverside, CA, US
    [job_card.full_time]
    Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Support Manager

    Customer Support Manager

    Alphabe Insight Inc • Riverside, California, USA
    [job_card.full_time]
    We are seeking a highly organized and proactive.This role is ideal for someone who thrives in a structured fast-paced environment and enjoys building streamlined processes that enhance customer exp...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    49908654365 - L&D Manager (Customer Experience Team)

    49908654365 - L&D Manager (Customer Experience Team)

    Activate Talent • Riverside, CA, US
    [job_card.full_time]
    Learning & Development Manager (Customer Experience).Position : Learning & Development Manager (Customer Experience) Type of Contract : Independent Contractor Working Hours : MF (U.This role supports ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data Annotation • Hesperia, California
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service / Benefits Advisor (Work from home)

    Customer Service / Benefits Advisor (Work from home)

    Professional Career Solutions • Hesperia, California
    [filters.remote]
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Personal Trainer

    Personal Trainer

    Crunch Fitness - Fitness Ventures LLC • Hesperia, CA, US
    [job_card.full_time]
    As a brand ambassador, a Personal Trainer represents Crunch Franchise to members and clients by delivering a positive fitness experience and quality personal training sessions leading to member ret...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USA • Lake Arrowhead, California
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Project Manager - Digital Experience

    Project Manager - Digital Experience

    TEKsystems • Redlands, CA, United States
    [job_card.full_time]
    Join our Digital Experience Project Management team and manage technical and website projects.You will apply your project management skills to manage digital projects from inception to completion, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Retail Service and Operations Manager

    Retail Service and Operations Manager

    Goodwill Southern California • Lake Elsinore, CA, US
    [job_card.full_time]
    Drive Service and Operational Excellence.Goodwill Southern California is seeking a.Retail Service & Operations Manager.Under the direction of the Site Manager, this role ensures seamless operations...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Success Manager

    Customer Success Manager

    VirtualVocations • Fontana, California, United States
    [job_card.full_time]
    A company is looking for a Customer Success Manager, Digital Touch.Key Responsibilities Deliver value-driven touchpoints for 90% of accounts each quarter and log interactions in Totango / Salesforc...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Support Manager

    Customer Support Manager

    Elevare Branding • Riverside, CA, US
    [job_card.full_time]
    Elevare Branding is a forward-thinking creative agency dedicated to elevating the presence, voice, and impact of the brands we serve. We specialize in strategic advertising, audience engagement, and...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Business Development Manager (Marketing)

    Business Development Manager (Marketing)

    Paul Davis Restoration of Temecula Valley • Murrieta, CA, US
    [job_card.full_time]
    Paul Davis provides professional residential and commercial emergency restoration services for disasters of all sizes.From water and flood damage, to fire damage and mold remediation, Paul Davis fr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager-Applications

    Manager-Applications

    Loma Linda University Health • Loma Linda, CA, United States
    [job_card.full_time]
    Shared Services : IS Production Support Team (Full-Time, Day Shift)-.The Applications Manager is responsible for overseeing the day-to-day activities of a portfolio of applications within the Inform...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Success Manager

    Customer Success Manager

    Metroll • Fontana, CA, US
    [job_card.full_time]
    Metroll is a global manufacturer of metal building materials.Through the hard work and commitment of our employees, we have grown into a successful company with over 40 manufacturing plants across ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Success Representative

    Customer Success Representative

    ChristianSky Agency • Lake Elsinore, CA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Join ChristianSky Agency as a Customer Success Representative!.Empower Your Career, Unlock Your Potential, and Work from Anywhere!. At ChristianSky Agency, we’re on an exciting journey of grow...[show_more]
    [last_updated.last_updated_variable_days]
    Revenue Cycle Manager

    Revenue Cycle Manager

    Heritage Health Network • Riverside, CA, US
    [job_card.full_time]
    Revenue Cycle Management at HHN ensures that contracted services are accurately reflected, reconciled, and paid across all payers. This includes capitation reconciliation, encounter validation, clai...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sales Representative

    Sales Representative

    Lastand, Inc. • Hesperia, CA, US
    [job_card.full_time] +1
    Part time and full time opportunities.Strategically and systematically develop a commercial customer base through direct cold call sales effort. Acquire new commercial and residential customers thro...[show_more]
    [last_updated.last_updated_30] • [promoted]