Administrative Assistant / Case Manager Aide - COPES Program

Copes Case Manager Aide

Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!

The COPES Case Manager Aide will perform office administration, clerical, and customer service duties and functions that support the case aides and case managers in the Aging and Long-Term Care of Eastern Washington (ALTCEW) Title XIX program that provides comprehensive case management services and pays for other care needs for older adults in their homes. Provide direct customer services and coordinate internal and external communications. Sort and distribute mail daily. Ensure forms, tracking documents, and databases are updated and available to appropriate staff. Coordinate office organization and equipment needs.

Essential duties and responsibilities include but are not limited to the following :

• Organize and keep current FBH, Title XIX Program, and WAC manuals.
• Perform administration functions to support the Title XIX Program to include, but not limited to :
• Maintaining a staff attendance board;
• Sorting and distributing outgoing and incoming mail including traveling to the Post Office;
• Respond to incoming calls and messages and transfer to appropriate staff, when appropriate;
• Assist COPES Case Aides and Case Managers when needed;
• Ensure appropriate forms are stocked and available;
• Assist in the preparation of tracking forms and distributed to internal and external individuals as directed;
• Make phone calls to individuals in services as directed to update current information, using Targeted Call Guideline;
• Update Provider Lists on a regular basis;
• Input information and monitor various databases for information and notify internal staff as needed;
• Review client lists for Targeted Case Management (TCM) status and advise clinical case managers and team leaders;
• Ensure office equipment are maintained and coordinate with the agency IT Department as needed including delivery and pick up as needed; and
• Coordinate with the agency Facilities Department as needed.
• Research resource availability and share information with assigned team.
• Maintain and enhance customer service to ensure that both external and internal customers of FBH have a positive experience of Title XIX / FBH.
• Establish and maintain a good working relationship with ALTCEW and FBH staff.
• Understand and adhere to all agency policies and procedures, WAC and RCW requirements.
• Perform FBH correspondence and other paperwork in a complete and timely manner.
• Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
• Other Duties as Assigned.

Qualified candidates will have :

Pay Range (Hourly / Non-Exempt) : $19.80 - $24.12

All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for this position is $19.80 per hour.

Our Benefits and Perks are Amazing!

We believe in work life balance :

Benefits :

Perks :

Benefits described above are based on employees who hold.5 FTE positions or greater and / or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.