Senior Instructional Designer

Position Description:

This position may be located anywhere in the Bank OZK footprint.

Job Purpose and Scope:

Essential Job Functions:

• Designs, develops, and modifies curriculum, documentation, and other training materials to support Instructor led and/or online learning, based on learning and performance objectives.
• Mentors and provides support to Instructional Designers on the team to achieve high performance and promotes Bank OZK Culture.
• Designs training content based on learning and performance objectives.
• Executes and resolves complex aspects of a project.
• Evaluates effectiveness of learning programs post-launch and makes recommendations for improvements to courses and content.
• Conducts targeted needs assessments to ensure learning solutions meet the needs of stakeholders and end users.
• Continuously develops knowledge of new learning approaches, technology, and tools.
• Makes recommendations on the development and implementation of templates, learning models, and overall best practices.
• Communicates difficult concepts and processes using clear and simple language and visuals.
• Manages timelines and development schedules for multiple concurrent course designs, ensures courses are designed on time at the highest level of quality, and provides support to other Designers, as needed.
• Collaborates with technical writers and the Learning and Development management team to prepare and deliver a variety of learning solutions.
• Manages the relationship with subject matter experts for learning programs.
• Provides customer service through clear communication skills, approachability, and working knowledge of all processes.
• Determines effective learning approaches for client/organizational needs through research and analysis.
• Contributes to identifying and achieving organizational goals and objectives.
• Provides customer service through clear communication skills, approachability, and working knowledge of all processes.
• Guides team members in selecting suitable course materials and ensures that the course design is adhering to established quality standards.
• Maintains good punctuality and attendance to work.
• Regularly exercises discretion and judgment in the performance of essential job functions.
• Follows Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities:

• Knowledge of learning theory, technology, and methods.
• Ability to demonstrate effective decision-making and conflict management skills.
• Ability to design and deliver effective training solutions to reach various levels of learning.
• Ability to develop courses from standard operating procedures or subject research.
• Ability to demonstrate effective project management and organizational skills.
• Ability to demonstrate professionalism and work effectively with leaders and employees at all levels.
• Ability to build effective strategic partnerships with clients, peers, direct reports, and leaders.
• Ability to develop and execute strategic goals.
• Ability to communicate effectively both verbally and in writing.
• Ability to demonstrate effective customer service skills.
• Ability to work in a team-oriented environment.
• Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
• Ability to work without close supervision.
• Ability to maintain confidentiality.
• Ability to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems in a critical and creative thinking manner.
• Ability to adapt and learn new software quickly.
• Skill in strategic planning.
• Skill in using design and project management software and LMS and HRIS technology.
• Skill and proficiency in Adobe Creative Cloud, Camtasia, and Articulate 360.
• Skill in using computer and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements:

Basic Qualifications:

• Bachelor’s degree in instructional design, adult learning, organizational behavior, or other job-related field, or commensurate work experience, required.
• Master’s degree in educational psychology, instructional design, adult learning, organizational behavior, business, or other job-related field, preferred.
• 6+ years of progressive work experience in curriculum and training development, learning and development, or other directly related experience, required.
• 4+ years of experience in developing learning solutions using e-learning software, required.
• 3+ years of experience in audio and video editing, required.
• 2+ years of work experience in a financial institution, preferred.