Retail Sales Associate / Customer Service

Retail Sales Associate / Customer Service

If you're looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

We offer competitive base hourly rate with the ability to earn commission on membership and gift card sales. Earn spot benefits for outstanding performance, including Amazon Gift Cards, free massage or facial services for MVP!

Additional Benefits:

• Discounted facial or massages for staff, friends and family!
• Be part of a 5-star oriented, friendly team!
• Paid training
• Paid sick time based on hours worked
• Pre-tax 401k retirement savings
• Opportunity for professional growth into management with training from experienced staff.

Responsibilities:

• A genuine passion for helping people in the Wellness space
• Sell the Elements Massage Wellness Program (WP), a no hassle membership plan.
• Conduct client outreach (Phone/Text) for rebooking & WP enrollment

Here's what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must have great communication skills both written & verbal and be comfortable engaging with clients and provide a welcoming guest experience but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Proficient with POS systems or scheduling systems (experience with MindBody software is a huge plus!)
• Ability to multi-task and be flexible to work in a changing, dynamic environment.
• Self-starter who takes initiative to keep productive and contribute to completing operational tasks.
• Attentiveness to detail is a must to ensure clients are booked accurately and charged the correct amount.
• Be a positive contributor & team player to fostering a positive team environment.
• Maintaining a clean environment in accordance with federal / local regulations and an organized & welcoming environment to welcome our staff and guests.
• Experience in front desk / sales in a spa is highly preferred with experience with POS / Scheduling systems e.g. MindBodyOnline.
• Evening / Weekend availability.

Interview Preparation Requirements:

We seek only those truly interested in making a difference and receiving training that will be beneficial for your career. Given the level of investment we are prepared to make in you, we expect you to come to the interview having invested a little time learning high level about our offerings and be prepared to pitch membership to the interviewer during the interview.

Although we are not expecting perfection, we are expecting someone to have prepared for the common objections to becoming a member, which include:

• I don't see myself using it,
• I don't have time,
• My schedule is unpredictable,
• I travel a lot,
• I can't afford it

The way to overcome these objections is by understanding the clients situation more and tailoring the benefits of membership to their situation and circumstance.

Legal Disclaimer

2023 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.