Customer Service Representative

A company is looking for a Renewals Specialist to manage client renewals and maintain account accuracy in a remote setting.

Key Responsibilities

Manage a portfolio of accounts scheduled for renewal and proactively engage customers to secure renewals

Generate renewal agreements with accurate pricing and coordinate with internal stakeholders for discrepancies

Collaborate with Customer Success Managers and Accounts Receivable to address pricing approvals and outstanding balances

Required Qualifications

2+ years of customer service, account management, or retention experience preferred

Proficiency with CRM systems and Microsoft Excel

Highly organized with the ability to manage multiple accounts and deadlines

Experience discussing pricing and handling negotiations