Director of Operations

Host Pros is Northeast Ohio's #1 short-term rental management company, operating 80+ high-end vacation rentals and growing rapidly. We're known for our four core values :

Don't Compete, Dominate

• Always Be Curious
• It's Never Just Business
• Unreasonable Hospitality

We're looking for a

strong, people-focused Director of Operations

to lead our Cleaning, Maintenance, Guest Experience, QC / Onboarding, and field teams while ensuring exceptional experiences for guests and property owners.

What You'll Do

Lead and develop the Operations Team (cleaning, maintenance, guest experience, runners).

Hold team members accountable and maintain a culture of ownership, clarity, and high expectations.

Communicate proactively with clients; handle escalations with professionalism and calm.

Ensure every property meets Host Pros' standards for quality, safety, and hospitality.

Oversee turnovers, maintenance workflows, guest support, and property technology (locks, cameras, apps).

Manage vendor relationships; recruit and evaluate teams and tradespeople.

Anticipate issues before they happen (weather, seasonality, property quirks).

Lead operational meetings and drive process improvements as we scale 50%+ in the next year.

What Success Looks Like

Review scores of

9.70+

across 80+ listings

Smooth, predictable operations with minimal surprises

Direct reports consistently hitting goals

High client satisfaction and trust

Strong team alignment with Host Pros values

What We're Looking For

Leadership & Communication

Proven experience managing people in a fast-paced, service-focused environment

Strong communicator; confident having hard conversations

High emotional intelligence and calm under pressure

Skills & Experience

Operations, hospitality, STR, or property management experience preferred

Strong problem-solver; comfortable making decisions independently

Tech-savvy and quick to learn new platforms

Basic knowledge of home systems (HVAC, plumbing, electrical) a plus

Logistics

Based in Northeast Ohio with reliable transportation

Works Wednesday–Sunday; available for urgent issues

Compensation & Benefits

Performance-based bonus

Health, dental, vision insurance

Paid time off