Sr. Field Adjuster, Homeowner Claims - New Haven (Local)

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Sr. Field Adjuster, Homeowner Claims in New Haven, CT or the surrounding areas. Local travel will be required.

Your Role: As a Sr. Field Adjuster, Homeowner Claims, you will obtain and record required loss information from the insured. Under close supervision, you will investigate, evaluate, negotiate, and settle homeowners’ property/personal property claims, including adjustment to conclusion; involves low- to higher-complexity claims that typically require physical inspection. You will be the owning adjuster for all claims assigned at the Field Adjuster level. In this role, you will be expected to progress to the competency level of a Level 5 Homeowner Adjuster. May be required to assign, coordinate, and oversee independent adjuster assignments.

Your Work:

• Investigate and evaluate all elements of property loss claims of moderate-high severity both in the field and virtually.
• Contacts and meets with the insured or 3rd party virtually or in-person to photograph and inspect all damaged dwellings, other structures, and personal property.
• Determines scope of repairs. Prepares a repair bid using Xactimate estimating system.
• Comes to an agreed cost of repair with the insured, and possibly Network Repair Program contractor (NRP) or insured's contractor.
• Follows the repair process to conclusion.
• With the assistance of experts where needed, ensures that the cause of the loss is thoroughly investigated and identified.
• Settles and pays dwelling or other structure damages once the coverage analysis is completed.
• Handles all correspondence to ensure the file is regulatory compliant.

Required Experience, Education and Skills:

• High school diploma or GED is required.
• A minimum of four years of claims experience is required, with a preferred emphasis on homeowner claims.

What would make us excited about you?

• Bachelor’s degree or combination of education and experience preferred.
• Strong analytical, problem solving and organization skills.
• Strong verbal and written communication skills.
• Proficient in basic math and computer skills, with the ability to type 30 wpm.
• Proven customer service skills.
• Experience in handling multiple homeowner state policies and understanding of fair claims settlement practices and building codes preferred.
• Knowledge of and writing skills in Xactimate repair estimating system.
• Prior experience doing field inspections.
• Knowledge of home construction.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including local travel as well as occasional divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!