Payment Processing Coordinator

Payment Processing Coordinator

As a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are adhered to, and investigative duties are managed and resolved in accordance with the client's expectations.

You will be responsible for :

• Resolve multi-channel (Call when requires, cases and emails) payment queries, providing immediate answers were possible and referring to banking partners when necessary.
• Identify Time / Rate critical buybacks / reissues and action with urgency to limit potential loss to Convera or our customer.
• Ensure appropriate accounting proof is present prior to actioning any repurchase request.
• Act as the bridge between our banking partners and internal customers both in writing and verbally as required.
• Identify and initiate the proper bank message to resolve payment breaks. Amendments, Recalls, Tracers, Bank Charges Inquiry, Respond to request for Compliance inquiries.
• Communicate frequently with the correspondent bank network to help resolve payment investigations.

You should apply if you have :

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including :

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now if you're ready to unleash your potential.