UX Design Program Manager, Assistant Vice President

Our growing team brings an entrepreneurial spirit to a leading global financial firm. Since launching our practice in 2017, we have grown in design maturity as an organization and are looking for a Design Program Manager to help us implement process and structure, strengthen and expand relationships with our partners, prioritize most impactful work, and find creative solutions to unique growth‑stage challenges.

About Morgan Stanley

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

Morgan Stanley is committed to helping its employees build meaningful careers and we strive to be a place for people to learn, achieve and grow.

Department Overview

In the Wealth Management division, we help people, businesses and institutions build, preserve, and manage wealth so they can pursue their financial goals

Wealth Management (WM) Platforms manages industry‑leading platforms, across all WM channels and client segments, to provide a unified digital experience, unlock growth, and deliver efficiencies for Advisors, Clients, and Institutions. WM Platforms consists of nine sub‑teams including: Field Experience & Platforms, Digital Client Experience & Platforms, Workplace Platforms, Automation & Workflow Solutions, Digital Trading & Investing, UX Design & Research, Strategy & Execution. Business Control & Support, and the Chief Operating Office.

The Morgan Stanley UX and Research team works across all Morgan Stanley and E*TRADE digital properties, 500+ tools for Morgan Stanley Financial Advisors and more. Our job is to provide insights and recommendations to our design, product, and tech partners so they can build more effective, user‑centered experiences.

Once here you will...

• Oversee and optimize program management processes, tools, timelines and workflow across various UX Studios in Wealth Management
• Maintain a backlog of projects and keep open communication with UX leads and managers to ensure that work is appropriately allocated. Ensure that all projects are tracked and accounted for in project management tools
• Create alignment across UX design activities by developing standardized approaches for work intake and maintenance
• Partner closely with the Design Systems team and Research to ensure tracking of components used, and research needs for each UX effort
• Define templates and resources for team in Figma
• Develop and lead team health initiatives and programs to support team moral and growth
• Collect project and staffing needs from Product Partners and Stakeholders at year end to build out a roadmap of work for the following year
• Manage change for Program Management processes as we continue to evolve across the UX&R organization
• Partner closely with the Design Program Management team on Operations projects separate from day‑to‑day program management work
• Work to remove roadblocks through creative solutions by maintaining a communication pipeline with all involved stakeholders, help streamline processes and provide inputs into the big picture of the UX Team’s staffing, resourcing, and impact.

Relevant experience and mindset

• Minimum Education; Bachelors Degree
• You have up to 5 years' experience as a key member of a design team or front‑end development team and/or up to 5+ years as a Program Manager, Operations Manager, or Resource Manager with proven results in leadership and cross functional collaboration
• You understand UX Design and can confidently advocate for UXR to technical teams> You have a keen understanding of how design, research, and operations teams work and their role within tech projects
• You have experience working in financial services or comparable industries, managing complex projects with multiple inputs and phases
• You have established deep relationships and can influence multi-disciplinary teams and stakeholders across the organization
• You are a natural communicator
• You are able to breakdown complex projects into tangible phases/pieces of work
• You have demonstrable management experience partnering and building bridges with stakeholders, teams, and agencies
• You are a natural leader and collaborator who can bring organization to high‑complexity workflows on moving, changing teams
• You are organized, resourceful, and comfortable with a changing landscape of work, resources, processes, and tools.

What you can expect from Morgan Stanley

We are committed to maintaining the first‑class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work‑life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste into your browser.

NY - Expected base pay rates for the role will be between $85,000 and $140,000 per year at the commencement of employment.

However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long‑term incentive packages, and other Morgan Stanley sponsored benefit programs.

IL - Salary range for the position: $85,000 and $140,000 per year.

The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

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