Back of House Director-Newburgh

Director Position

A Director is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Directors are responsible for executing daily operations and keeping Team Leaders accountable for each component of Operational Excellence and our Recipe for Service. A Director's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing Team Leaders. Directors lead by example and set the tone that others will follow.

Position Type:

• Full-time
• Senior Leadership

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator
• Intentional growth and development to help you reach your professional goals
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Excellent communication skills, both written and verbal

Day In The Life/Schedule

• Monday- Saturday availability | 40-50 hours/week | Sunday and one additional day off each week.
• Time Expectations: During the initial phase (4-6 weeks), the new team member will learn every position in the restaurant and work alongside team members. This individual will spend approximately 32-35 hours/week on shift and 3-6 hours/week off shift to focus on leadership level responsibilitiesdeveloping Team Members, planning strategy, attending leadership meetings, etc.
• Overview: You will spend each day thinking for and leading a multi-million-dollar business. You will push team members to be their best while delivering excellent customer service. You will wear multiple hats and have your hand in Innovation & Strategy, Vision, Accountability, Goal Setting, Employee Training & Development, Reviews, Scheduling, Ordering, Inventory, and Budgeting.

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience (3-5 years) of restaurant management is preferred

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.