Concierge Lounge Attendant - The Westin Richmond - 2019 Rated AAA Four Diamond Hotel

Job Description

Job Description

POSITION PURPOSE

Greet and assist guests in a speedy, efficient, friendly, and professional manner. The Concierge will help create an experience for our guests where they feel better when they leave than when they arrived.

ESSENTIAL FUNCTIONS

• Need knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance the stay of our guests
• Warmly greet and assist guests with various tasks
• Answer questions or make arrangements on items such as transportation, restaurant reservations, interesting places to visit or health and beauty services, cultural events, religious worship, childcare, shopping, florists, and any other needs within applicable laws
• Rely on contacts with local merchants and service providers to strive to make the impossible achievable for our guests
• Give directions to meeting and events within the hotel as well as explain hotel facilities
• Assist guests with receipt of facsimiles, mail, messages and packages and help them process such communications and shipments
• Work in the Executive Club providing services to make guest welcome, i.e. refill guest's coffee in the morning, assist guest with cocktails in the evening, etc.
• Be familiar with all food outlet menus and specials, including seasonal changes and special promotions
• Additional duties as necessary and assigned

Other

Regular attendance in conformance with the Hotel's standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with the Hotel's rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

Physical Demands

QUALIFICATION STANDARDS

Education

High school or equivalent education required.

Experience

One year customer service or guest related experience required. Hotel service experience preferred.