Operations Specialist, Nonprofit

Job Description

Job Description

Job title : Operations Specialist (Nonprofit, free grocery store / food pantry)

Job Summary :

The Operations Specialist, in partnership with the Operations Manager & Director of Operations, ensures the smooth operations of The Store, from the distribution of food to customers to providing support to volunteers in a manner consistent with The Store’s values of dignity and choice.

Job Responsibilities / Functions :

Vendor Deliveries : Meets vendors delivering food and supplies, and assist in loading supplies into appropriate storage locations (refrigerator, shelves, etc.).

Volunteer Training : Work with the volunteer director & Operations Manager to ensure volunteers are oriented to their job and know how to complete assigned tasks.

Volunteer Supervision : Oversee volunteers in all aspects of The Store operations during restocking, inventory, and shopping hours, providing assistance and direction when needed. Serve as a point of contact for the volunteer shift leader and other volunteers.

Customer Service : Assist customers as needed during shopping to ensure a positive shopping experience.

Restocking : Work with volunteers throughout shopping hours to ensure shelves are restocked as needed.

Inventory : Take inventory of food and non-food items as necessary to inform future ordering / restocking.

Pick-ups : Pick up food orders and donations as needed.

Other duties as assigned.

Qualifications :

• Bachelor's degree in a related field (nonprofit management, public health, logistics, etc.) or equivalent experience.
• Proven experience in nonprofit, food pantry, or food operations.
• Excellent customer service skills.
• Relevant training or certification in food safety.
• Valid driver’s license and reliable transportation

Reports to : Operations Manager

Schedule : Full-time, Tuesday-Saturday, onsite.

Physical Requirements :

Benefits :