Customer Service Representative

The Customer Service Representative is the face of the company to many of our customers, vendors and business partners. This position assists customers over the phone, in-person and via email and helps them find anything they need. The ideal candidate is a clear communicator, friendly and willing to go above and beyond to help our customers.

Pay rate: $20/hr+
Schedule: Monday through Friday, in-office

Job Description

• Assist customers in person, over the phone and via email
• Provide pricing and product information, process orders and provide delivery information
• Source and process special orders and direct shipments
• Stay current on product knowledge
• Resolve discrepancies regarding shipments, receipts or other transactions
• Recommend process improvements and new customer opportunities to supervisors

Job Requirements

• 2+ years of customer service experience
• Excellent verbal and written English language skills
• Computer literacy and ability to use spreadsheets and software with minimal supervision
• Strong customer service mindset
• High level of professionalism
• Ability to multitask in a fast-paced environment
• Motivation, dependability, punctuality and organization skills
• High school degree or GED certificate required

Benefits and Perks

• Start earning PTO on Day 1. We believe in your work/life balance!
• Four choices in healthcare plans, plus dental and vision options
• We are an ESOP. If we make money, you make money!
• We match contributions to your 401(k) plan because we believe in your financial future
• Free life insurance coverage, with the option to add even more
• We offer short-term disability, long-term disability and additional insurances so you can make sure your family is secure
• We offer flexible spending accounts for medical care expenses

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