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Knowledge Manager
Knowledge ManagerThomson Reuters • Eagan, Minnesota, USA
Knowledge Manager

Knowledge Manager

Thomson Reuters • Eagan, Minnesota, USA
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  • [job_card.full_time]
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New Position : This position is open due to an existing vacancy to support our evolving business needs.

Knowledge Manager

Thomson Reuters provides intelligent information and solutions for law firms of all sizes corporations government agencies tax and accounting firms and academic institutions. The Procurement and Proposal Management (PPM) team is an integrated shared service organization dedicated to coordinating proposal responses to formal government corporate and law firm solicitations (e.g. RFPs RFIs) for the U.S. and U.K. markets as well as to responding to customer inquiries such as forms certifications and disclosures. Our work environment is collaborative flexible fast-paced and deadline driven. We are currently seeking a Knowledge Manager to join our team.

POSITION DESCRIPTION

The Knowledge Manager will play a critical role in ensuring we have a comprehensive and accurate knowledge base that serves the needs of our growing organization and centralized RFX processes. This position is essential to maintaining proposal excellence compliance standards and sustainable team capacity as we expand our product portfolio to include additional Corporate product lines.

  • Create and maintain ongoing reusable knowledge databases for multiple Corporate product lines and support the work of Knowledge Management across the entire repository. Leverage AI tools to review revise create and optimize repository content while providing expert editorial oversight to ensure contextual appropriateness brand consistency and regulatory compliance.
  • Create and maintain Word style templates proposal templates and self-help tools with responsibility for the content repository as well as the delivery methods of that content. Create and manage proposalrelated materials and other tools and resources used in response to both formal and informal customer proposal requests from government law firms and corporate customers.
  • Administer the Qvidian proposal automation solution and content repository used by the team to respond to RFXs forms and other customer inquiries.
  • Assist with miscellaneous procurementrelated special projects and assignments.

About the Role

In this opportunity as a Knowledge Manager your primary responsibilities will be :

REPOSITORY MANAGEMENT

  • Administer the Qvidian proposal automation system including optimizing the database structure and assigning licenses and access categories. Develop intuitive structure for organizing and searching database content (e.g. libraries hierarchy categorization tags etc.) to ensure ease of access and data integrity.
  • Maintain populate enhance and expand an electronic content repository (e.g. product descriptions Q&A pairs) used for RFXs forms and other customer inquiries with the goal to improve proposal quality and proposal team efficiency and productivity.
  • Collaborate with team members product experts subject matter experts (SMEs) and other business partners to regularly review and update the electronic repository according to an established refresh schedule to ensure all content reflects the most accurate and current information.
  • Create language for the repository for new products. Respond to content and feedback submissions from proposal team members to update and enhance existing content. Edit submissions and tag and index with related and / or new terms to improve and expand the comprehensiveness and effectiveness of the repository.
  • Use generative AI tools to assist with content creation editing and optimization while applying expert judgment to ensure outputs meet brand standards regulatory requirements and contextual needs.
  • Provide editorial oversight and quality assurance for AI-assisted content ensuring consistency in tone voice and messaging across all proposal materials.
  • Effectively organize and index the repository to ensure the content can be used efficiently by proposal team members.
  • Evaluate content regularly for optimization including removal of duplicate content wordsmithing for clearer more effective messaging and formatting enhancements.
  • Write format and proof content to ensure it adheres to approved branding and style guidelines and integrates easily into proposal templates.
  • Monitor and report to Manager Knowledge Resources on monthly and quarterly metrics regarding content and feedback submissions and Library content tracking.
  • Respond to inquiries from customers and internal business partners using the repository to provide consistent and accurate responses. Customize existing repository text for proposal responses as appropriate.
  • Monitor product development roadmaps and enhancement announcements to identify new content to be added to proposal repository.

    • INTEGRATE NEW PRODUCTS INTO CENTRALIZED RFX PROCESSES

  • Serve as project lead for integrating new Corporate product lines into the centralized RFX processes collaborating with cross-functional teams to build comprehensive content repositories for these product lines.
  • Work with assigned proposal team members and SMEs to expand RFX content repository to include new proposal and forms information.
  • Develop sole source letters capabilities statements RFX templates and other materials developed with RFX repository content.
  • Where applicable assist with evaluating existing RFX repositories / libraries to identify any existing work product that can be leveraged during the integration (e.g. proposal templates completed RFX responses informal proposals forms / certifications and vendor registration data).

    • CREATE PROPOSALRELATED MATERIALS AND OTHER TOOLS & RESOURCES

  • Build load and manage formal proposal templates within Qvidian to further streamline the process of responding to formal RFX opportunities.
  • Research create and manage proposalrelated materials used in response to both formal and informal customer proposal requests from government law firms and corporate customers.
  • Create and manage additional tools and resources for use by the sales team and other internal staff for new sales and renewals including editable proposal templates capabilities statements sole source letters and price page templates.
  • Maintain the Proposal Resource Center (PRC) tools and resources on a regular update schedule and expand the PRC to include additional tools and resources as necessary.
  • Maintain and update the subject matter expert (SME) list to ensure the list is current accurate and complete. Update related Contact Information in the content repository.
  • Maintain and update Knowledge Manager Guidebook.
  • Promote efficiency consistency and professionalism in all proposal content.

    • MISCELLANEOUS PROCUREMENTRELATED RESPONSIBILITIES

  • Serve as back up contact with Upland Client Success Manager for Qvidian software.
  • Produce and deliver appropriate ongoing training on the Qvidian proposal automation system and RFX content repository for proposal team members as well as for stakeholders as needed.
  • Assist with responding to basic formal and informal corporate government and law firm solicitations as needed.
  • Contribute to the ongoing development of best practices and streamlining of processes and tools to effectively manage the everincreasing volume of workflow.
  • Stay abreast of Qvidian enhancements as well as Thomson Reuters new product development and acquisitions.
  • Stay current on proposal best practices and market trends. Participate regularly in training courses provided by Upland for Qvidian and by the Association of Proposal Management Professionals (APMP).
  • Assist with miscellaneous special projects related to procurement activities as needed.

    • About You

    This is not an entry-level or associate position. The role requires an experienced professional who can contribute immediately without extensive training. The Knowledge Manager must possess the expertise to maintain proposal quality and compliance standards while supporting team capacity during a period of significant business growth. Youre a fit for the role of Knowledge Manager if your background includes :

    NEED TO HAVES

  • Bachelors degree required preferably with emphasis on writing and in the fields of journalism corporate communications marketing communications or library science.
  • Minimum of four years of professional content management experience preferably in development of content for proposals marketing or sales use.
  • Minimum three years of previous experience with Qvidian or similar proposal management automation solution and / or database repository.
  • Native English language proficiency with mastery of writing editing and proofreading as well as advanced formatting. Expert ability to maintain brand voice and tone consistently across all content. Demonstrated experience using AI tools (ChatGPT Copilot or similar platforms) to create and optimize content with proven ability to balance AI assistance with human editorial judgment to maintain brand integrity regulatory compliance and professional standards for high-value proposals.
  • Excellent organizational interpersonal and verbal communication skills with demonstrated ability to build rapport and trust with internal partners at all levels including stakeholders SMEs and department team members.
  • Experience with following company style guidelines.
  • Understanding of the principles of and best practices in content / database management with an understanding of how to create content that articulates product value.
  • Strong project management skills with the ability to lead cross-functional initiatives; self-motivated and self-managed; ability to manage multiple priorities simultaneously in a deadline-driven environment.
  • Strong analytical skills and technical aptitude including exceptional Microsoft Office skills (Word Excel Outlook Teams SharePoint PowerPoint).
  • Demonstrated drive initiative and ability to work independently in a fastpaced changing environment and to adapt creatively and successfully to change.
  • Investigative and problemsolving skills and the ability to identify workflow process improvements and efficiencies.
  • Strong team player with ability to work both collaboratively and independently.
  • High level of integrity and professionalism.
  • Willing to devote additional work hours as required by the business.

    • NICE TO HAVES

  • Experience in proposal writing for corporate and government customers.
  • Prior experience in information technology / software and / or the legal publishing industry.
  • Experience in the Thomson Reuters organization with knowledge of Thomson Reuters products technology services and internal business processes.
  • Experience working in high-volume deadline-driven proposal environments supporting both government and corporate customers.
  • Experience managing content repositories for tax compliance or global trade software solutions.
  • Membership in a professional organization such as Association of Proposal Management Professionals (APMP).

    • #LI-JK3

    Whats in it For You

    Hybrid Work Model : Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

    Flexibility & Work-Life Balance : Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

    Career Development and Growth : By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

    Industry Competitive Benefits : We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

    Culture : Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values : Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

    Social Impact : Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

    Making a Real-World Impact : We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

    Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out our AI system will assess the information provided by you and compare it to the requirements listed for the role and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool but there is always a human making the decision if you will be considered for the role.

    In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits : optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

  • Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations unless otherwise noted the base compensation range for this role is $74200 USD - $137800 USD. For Ontario Canada the base compensation range for this role is $77000 CAD - $127000 CAD. Base pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

    • About Us

    Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

    We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

    As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex / gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

    Thomson Reuters makes reasonable accommodations for applicants with disabilities including veterans with disabilities and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process you may contact our Human Resources Department at . Disability accommodations in the recruiting process may include things like a sign language interpreter making interview rooms accessible providing assistive technology or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

    Learn more on how to protect yourself from fraudulent job postings here.

    More information about Thomson Reuters can be found on

    Required Experience :

    Manager

    Key Skills

    System Architecture,Records Management,Zendesk,Customer Support,Live Chat,IT Service Management,ITIL,Sharepoint,Metadata,Knowledge Management,Intelligence Analysis,Content Management

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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