Senior Technical Content Developer, Media & Entertainment (M&E)Autodesk • San Francisco, CA, United States
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Senior Technical Content Developer, Media & Entertainment (M&E)
Autodesk • San Francisco, CA, United States
[job_card.variable_days_ago]
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- [job_card.full_time]
[job_card.job_description]Job Requisition ID # 26WD95027 26WD95027, Développeur de contenu technique senior, Médias et divertissement (M&E) English translation will follow! / La traduction en anglais suivra! Aperçu du poste En tant que développeur de contenu technique senior, Médias et divertissement (M&E) chez Autodesk, vous jouerez un rôle crucial au sein de l'équipe Stratégie et expérience de contenu du service Réussite technique des clients (CTS). Vous veillerez à ce que les clients bénéficient d'une expertise produit de haute qualité lorsqu'ils découvrent, adoptent et utilisent la plateforme Autodesk grâce à des expériences de contenu percutantes. À ce poste, vous rejoindrez une équipe nouvellement formée de créateurs de contenu qui conçoivent des plans de contenu omnicanaux intégrés centrés sur l'audience et se concentrent sur l'amélioration continue du contenu afin de favoriser la réussite des clients. Vous orchestrerai le développement de contenu pour les clients et les partenaires en mettant clairement l'accent sur l'expérience d'assistance numérique Autodesk M&E. Responsabilités Collaborer avec les parties prenantes, trouver et utiliser les informations sur les clients et les produits afin de créer des plans de contenu axés sur le public qui améliorent l'expérience d'assistance numérique post-achat des clients pour tous les produits M&E. Cela implique une attitude proactive dans la conception et la mise en œuvre de programmes visant à gérer l'ensemble du cycle de vie du contenu, en alignant les besoins anticipés des clients avec les formats de contenu appropriés, au bon moment et avec les systèmes de diffusion adéquats. En outre, planifier et exécuter l'intégration du contenu pour les nouveaux produits afin de garantir des transitions transparentes et des expériences utilisateur cohérentes Utiliser des informations basées sur les données et l'expertise produit pour améliorer le contenu afin d'augmenter la consommation et la facilité de recherche des produits M&E via les canaux numériques, en mettant l'accent sur les produits Flow Production Tracking, Maya et 3ds Max. Veiller à ce que le contenu soit publié, précis, facile à consommer et optimisé pour la diffusion sur tous les canaux, en particulier via les moteurs de recherche (SEO) et les modèles linguistiques à grande échelle (LLM) Surveiller l'efficacité du développement du contenu technique et fournir des recommandations et des informations exploitables pour la gamme de produits M&E. Guider et former le personnel CTS sur les meilleures pratiques en matière de création de contenu, en mettant l'accent sur l'efficacité et la qualité Représenter CTS lors d'événements professionnels internes et externes (séries Tech, stand, présentations de produits), en instaurant la confiance et l'autorité parmi les pairs et les collaborateurs grâce à une communication claire, à une bonne coordination et à l'obtention de résultats significatifs Se tenir au courant des tendances du secteur M&E, des technologies émergentes et des meilleures pratiques en matière de stratégie de contenu. Intégrer les informations pertinentes au sein de l'équipe afin de promouvoir une culture d'innovation et de partage des connaissances Qualifications minimales Connaissance du secteur des médias et du divertissement (M&E) et expertise indispensable des produits Autodesk Flow Production Tracking, Maya et 3ds Max Plus de 5 ans d'expérience dans la création et la gestion de plans de contenu axés sur l'audience, l'analyse des audiences et la gestion de l'ensemble du cycle de vie du contenu, y compris la rédaction et l'édition de contenu technique Excellentes compétences en communication, en gestion de projet et en engagement des parties prenantes, capacité à transformer des plans stratégiques en tâches claires, à hiérarchiser les activités en fonction de leur urgence et de leur impact, à simplifier les projets complexes et à favoriser les progrès et les améliorations Solides compétences en analyse et en résolution de problèmes Autonomie, capacité avérée à travailler de manière indépendante et à bien collaborer à différents niveaux et dans différents lieux Bonne compréhension des opérations de support client, de la gestion des connaissances et des stratégies en libre-service Connaissance des systèmes de gestion de contenu (CMS), des outils de création, du référencement naturel (SEO) et des modèles linguistiques à grande échelle Une expérience dans la formation et l'accompagnement du personnel sur les meilleures pratiques en matière de création de contenu est un plus#LI-AS1\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ 26WD95027, Senior Technical Content Developer, Media & Entertainment (M&E) Position Overview As a Senior Technical Content Developer, Media & Entertainment (M&E) at Autodesk, you will play a crucial role in the Content Strategy & Experience team within Customer Technical Success (CTS). You will ensure high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk's platform through impactful content experiences. In this role, you will join a newly formed team of content creators who design integrated omni-channel audience-centric content plans and focus on continuous content improvements to drive customer success. You will orchestrate content development for customers and partners with a clear focus on Autodesk M&E digital support experience. Responsibilities Collaborate with stakeholders, find and use customers' and products' insights to create audience-focused content plans that improve customers' post-purchase digital support experience across M&E products. This implies a proactive mindset with designing and implementing programs to manage the entire content lifecycle, aligning anticipated customer needs with the right content formats, at the right time, and delivery systems. Additionally, plan and execute on content integration for new products to ensure seamless transitions and consistent user experiences Use data driven insights and product expertise to enhance content that increases consumption and findability of M&E products through digital channels with a priority focus on Flow Production Tracking, Maya, and 3ds Max products. Ensure content is published, accurate, easy to consume, and optimized for delivery across channels, especially through search engines (SEO) and Large Language Models (LLM) Monitor effectiveness of technical content development and provide actionable recommendations and insights for the M&E product line. Guide and train CTS staff on best practices for content creation focusing on efficiency and quality Represent CTS at industry events both internally and externally (Tech series, booth, product overviews), building trust and authority among peers and collaborators through clear communication, alignment, and delivering on significant outcomes. Stay updated on M&E industry trends, emerging technologies, and best practices in content strategy. Integrate relevant insights into the team to promote a culture of innovation and knowledge sharing Minimum Qualifications Media & Entertainment (M&E) industry knowledge and must-have product expertise with Autodesk Flow Production Tracking, Maya, and 3ds Max 5+ years of experience in creating and managing audience-focused content plans, analyzing audiences, and handling the entire content lifecycle, including writing and editing technical content Exceptional communication, project management, and stakeholder engagement skills, turning strategic plans into clear tasks, prioritizing activities based on urgency and impact, simplifying complex projects, and driving progress and improvement Strong analytical and problem-solving skills Self-driven, proven ability to work independently
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