Customer Service Representative

A company is looking for a Customer Services Representative to handle patient inquiries regarding billing for hospital and physician accounts.

Key Responsibilities

Responds to patient inquiries via multiple communication channels and accesses the billing system for resolution

Processes patient correspondence and manages walk-in inquiries on-site

Documents actions taken in the billing system and completes daily statistic summary reports

Required Qualifications

High School Diploma

Three years of relevant work experience, including telephone customer service

Knowledge of third-party insurance and medical terminology

Demonstrated ability to effectively interact with the public and medical professionals

Computer skills and excellent customer service skills