Hotline Specialist A

Job Title : Hotline Specialist A

FLSA Status : Non-Exempt

Department : Client Services

Reports to : Hotline and Advocacy Manager

Effective Date :

Pay Rate : $37200 year

$17.88 hour

Position Overview

Hours : 40 hours weekly :

Monday Wednesday Thursday 8 : 30 AM-5 : 30 PM; Tuesday 10 : 30 AM-7 : 30 PM Half-hour lunch 12 : 30 PM to 1 PM Friday 8 : 30 AM 3 PM; Half-hour lunch 11 : 30 AM to 12 PM.

Hours may be flexible as necessary to achieve program objectives tasks activities responsibilities and to effectively document outcome measures and variances.

Summary Description : Provide front desk coverage by answering the agencys 24-hour Domestic Violence and Sexual Violence hotline greet guests and receive and handle community donations. Assist the Compliance Department with data entry of hotlines completed by staff and volunteers.

Essential Duties and Responsibilities

• Provide front desk coverage to include answering the business line greeting guests accepting donations scheduling advocacy appointments and handling hotline calls.
• Enter hotline data into the agencys service database (OSNIUM)
• Complete face-to-face walk-in hotlines
• Ensure timely and accurate appointment scheduling for Advocates
• Provide guidance to agency hotline and receptionist volunteers
• Assist with hotline training both classroom and hands-on
• Provide trends common errors and suggestions to the supervisor to ensure effective service delivery via the hotline
• Assist in performing other clerical tasks as assigned.
• Complete the building coverage schedule monthly by the 20

th

for the preceding month

nd

Tuesday 8 : 45 am to 10 : 45) quarterly (2

nd

Friday

4 hours) and as requested

Education and Other Requirements

I have read and understand the essential job functions that have been outlined in the above job description for Bay Area Turning Point.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our accordance with state and federal law BATP will not discriminate against an employee or applicant for employment because of race disability color creed religion sex age national origin ancestry citizenship veteran status or non-job related factors in hiring promotion demotion training benefits transfers layoffs terminations recommendations rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE : It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.

Required Experience :

Junior IC

Key Skills

Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS

Employment Type : Full-Time

Experience : years

Vacancy : 1