Sales Coordinator

Job Snapshot

What You'll Do

You're an ambitious individual with a passion for sales and customer service as well as outstanding organization, computer, and property systems management skills. You value customer service and have a genuine approach to helping guests!

Some of your responsibilities include:

• Complete contracts and proposals with accuracy, and communicate timely and professionally with clients.
• Coordinate with Sales Managers to execute group booking accordingly in appropriate systems. Any additional group changes will be updated by the sales coordinator.
• Set up accurate billing for each individual group.
• Enter pertinent information into Sales, POS and Event Management systems.
• Regularly assist in booking individual reservations that fall into special rate categories.
• Run group reports through our sales system and continually maintain group bookings in property systems.
• Type, answer telephones, send correspondence, etc. (as required)
• Take leads both over the phone and email, then process in our sales system.
• Assist with planning and execution of programming and activations on property
• Daily administrative responsibilities including group deposits, mail and daily reports
• Assist with IHG Business Rewards and group commissions
• Maintain copy machine, supplies and keep the office organized and orderly
• Process invoices
• Assist with client tours when requested
• Assist DOSM, DOC and ADOS with special projects
• Weekly and monthly Delphi audits and reports

What You Bring

• 2 years of experience in hospitality industry.
• Bachelor's degree in hospitality preferred.
• Flexible schedule, able to work evenings, weekends and holidays.
• Strong understanding of customer and market dynamics and requirements.
• Strong computer skills and proficient in MS Office.
• Well organized, detail oriented with excellent follow-up skills.
• Professionalism with internal and external guests
• Excellent verbal and written communication skills and passion for creating ridiculously personable experiences for guests!