Fusion COE Operations + Program Manager

Fusion CoE Operations + Program Manager

It is an exciting time to be a part of the Oracle Cloud Development organization. As we continue to rapidly introduce new products and enhancements, we are focused on delivering AI capabilities that will help customers automate and transform their business processes. We recently launched an AI Agent Marketplace where trusted, validated AI Agent templates from our global network of certified partners are embedded into Fusion AI Agent Studio alongside Oracle pre-built AI Agent templates. As we continue to grow the Marketplace, we are looking for a strategic, execution-focused program manager to help drive the operational and program management foundation of this platform. This role will ensure the marketplace runs smoothly, scales responsibly, and delivers an exceptional experience for customers and Marketplace partners. As the Fusion COE Operations + Program Manager, you will design processes, manage cross-functional communication, and drive operational excellence across internal and external stakeholder teams. You'll serve as the connective tissue ensuring that Marketplace offerings meet quality, compliance, and user experience standards while also enabling rapid growth. In addition to driving the operational success of AI Agent Marketplace, this role will also assist in the planning, execution, and management of other Fusion COE adoption programs, including collaboration with our customers and partners in their migration to our Redwood Design System as well as the general adoption programs for Fusion AI feature uptake. Join our team and be part of an organization that thrives on innovation, collaboration, and delivering value to our customers. The successful candidate will possess :

Program Management Skills : Demonstrated experience organizing and driving structured programs from inception through execution including scoping, planning, prioritization, risk identification / mitigation, issue tracking, and health tracking. Ability to drive decision-making and adapt in a fast-moving environment.

Organizational + Operational Excellence : Demonstrated ability to design and optimize repeatable, scalable processes that effectively and efficiently meet stated desired outcomes. Experience tracking KPIs and program success metrics.

Customer and / or Consulting Partner Relationship Management : Demonstrated strength engaging with customers and consulting partners in productive dialogue to define program outcomes, define plan, and manage to plans to achieve stated desired outcomes. Ability to establish trust, credibility, and long-term partnerships through proactive engagement and consistent communication.

Enterprise Application Implementation Experience : Experience implementing and sustaining enterprise applications supporting HCM, SCM, CX, and / or ERP such as Oracle Fusion Cloud Applications or similar systems and their AI capabilities is required.

AI Implementation Experience : Familiarity with Fusion AI capabilities is highly desirable.

Collaboration Skills : Experience working directly with customers, SI partners, and Support teams to deliver upon stated objectives. Ability to lead without direct authority.

Critical Thinking Skills : Strong critical thinking and problem-solving skills with the ability to anticipate challenges and proactively address them.

Communication Skills : Demonstrated strength in verbal and written communication including to technical and non-technical audiences. Ability to translate complex ideas into business language understood by relevant stakeholders. Ability to effectively lead meetings and cross-team syncs.

Responsibilities :

Operational Management :

• Develop and optimize processes for AI Agent Marketplace template submission, testing / certification approval, curation, and lifecycle management
• Own day-to-day operational oversight of the AI Agent Marketplace quarterly process that includes intake and certification of new templates
• Build governance models for template quality and version control
• Partner with Development and Support to identify, triage, and mitigate issues to be resolved (may include Marketplace submissions, engagement in SOAK testing, customer / partner AI adoption, and Redwood migration)
• Establish and track operational KPIs (e.g. listing quality, user satisfaction, publishing velocity)
• Partner with internal and external stakeholders to ensure operational needs are defined and delivered
• Build a framework for continuous improvement across Marketplace operations

Program Management :

Product Adoption :

Track and Measure Success :

Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US : Hiring Range in USD from : $115,400 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following :

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC5

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic