Surgery Scheduler

Reno Orthopedic Center wants you to join the team as a Surgery Scheduler! We are seeking an enthusiastic and dedicated team member to coordinate next steps to patients and optimize surgery schedules at our Main location - 555 N. Arlington Ave.

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations :

• We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
• We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
• Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.
• Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
• We value kindnessas a core strength — it's how we treat our patients, our colleagues, and our community.
• Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do in this role?

Join our dynamic scheduling team and play a vital role in patient care! In this position, you’ll coordinate the next steps for patients by phone or in person, work closely with physicians to optimize surgery schedules, and maintain strong relationships with community hospitals to ensure seamless surgical planning. You’ll leverage our Electronic Medical Records system to match physician availability with patient preferences, making a direct impact on patient experience and operational efficiency.

A Day in the Life

Requirements

Minimum Qualifications

o High School Diploma / GED;

o Customer services principles and practices;

o One (1) year of experience working in a medical office to gain understanding of medical terminology and workflows;

o Six (6) months’ experience working in a back-office position in a medical setting (medical assisting, nursing assisting, casting, etc.);

o Scheduling complex medical procedures (such as surgeries, MRI images, etc.);

o Communicating effectively and professionally with physicians, various levels of employees, outside entities and patients;

o Using attention to detail to review work and check for errors to ensure accuracy;

o Using computer systems and applications, including entering data and typing.

Benefits

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why chose ROC? Full time benefits include :

Medical, dental, vision insurance

Discounted orthopedic care at ROC

Paid time off and holiday pay

Extended sick leave

401(k) plan contributions with no match required

EAP, disability and life insurance

Health and fitness program

Employee events

Coffee shop onsite (main location)

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center.

“ROC doesn’t just talk about values — they live them. Every day here feels like a chance to do meaningful work with people who truly care."

Mandy Metcalf, ROC Team Member