Senior Customer Success Manager

Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channel digital marketing strategies. By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels. Brands like Unilever, Adidas, L’Oréal, Crocs, and Nestlé trust Social Native to enhance their paid and organic social strategies through user-generated content (UGC), branded content, and content editing solutions, ensuring they have the right creative assets to drive engagement and conversions.

We are seeking a Senior Customer Success Manager (CSM) to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively.

Key Responsibilities:

Client Strategy & Success

• Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape.

• Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI’s and overall marketing goals.

• Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning.

Account & Revenue Management

• Maintain and grow client relationships by driving retention, renewals, and expansion opportunities.

• Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI.

• Identify opportunities to optimize and scale client programs through tailored solutions and best practices.

Cross-Functional Collaboration

• Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs.

• Partner with creators to ensure content meets brand expectations and delivers measurable impact.

• Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements.

Qualifications:

• 4+ years of experience in account management or customer success, working directly with marketing agencies or brands.

• Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space.

• Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives.

• Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations.

• Analytical mindset, with the ability to interpret data and provide actionable insights.

• Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving.

Social Native Perks:

One of the best perks about Social Native is working with amazing talented people! Come see what it’s like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great.

• Attractive health, dental and vision insurance coverage
• Competitive compensation structure
• 401(k) retirement plan
• Unlimited vacation policy