Are you passionate about helping people and fluent in both English and Spanish? Step into a dynamic, customer-focused role at Florida One Insurance, where your communication skills and dedication to service will be truly valued.
As a Full-Time Bilingual Customer Service Representative, you'll work onsite in a fast-paced environment, directly supporting our diverse client base. You'll solve insurance-related issues, answer questions, and guide customers through their policies-making a real impact in their lives. Your bilingual skills will be key in creating strong, trusting relationships with clients from all backgrounds.
💼 Compensation & Benefits
We offer a competitive salary ranging from $42,600 to $92,000 per year, based on your experience and performance. Plus, enjoy a comprehensive benefits package, including:
Medical, Dental & Vision Insurance
Life Insurance
Paid Time Off
Opportunities for growth and development
With over a decade of experience, Florida One Insurance Agency specializes in personalized auto insurance solutions. Our team of dedicated agents is committed to helping clients navigate the complexities of insurance with confidence. We prioritize trust, transparency, and exceptional service-every time.
Our Mission:
To empower our clients with the knowledge and support needed to make informed decisions, building lasting relationships along the way.
Each day brings something new. Your responsibilities will include:
Responding to customer inquiries via phone, email, and in person
Assisting with policy updates, claims, and general insurance questions
Providing clear, empathetic support in both English and Spanish
Collaborating closely with our agent team to ensure a seamless customer experience
Maintaining accurate records and documentation
You'll be the friendly voice our clients trust-especially during stressful times-making empathy, patience, and professionalism essential to your success.
To thrive in this role, you should bring:
Fluency in English and Spanish (verbal & written)
Excellent verbal and written communication skills
A strong sense of empathy, professionalism, and customer service
Problem-solving ability and attention to detail
Adaptability in a fast-paced environment
A collaborative, team-oriented mindset
If you're ready to grow in a rewarding customer service role and make a difference in your community, we'd love to hear from you. Apply today and become part of a team that puts people first-every day.
Bilingual Customer Service Representative • Fort Myers, FL, USA
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