Counter Staff - Full Time

Job Description

Job Description

Counter Staff

Reports To : Counter Manager & General Manager

Edit Holdings, LLC dba Tide Cleaners, is looking for a Counter Staff to join our team! We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience.

Key Responsibilities

• Live Our Core Values : Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.
• Customer Experience : Provide outstanding in-store service for dry cleaning and laundry pick-up / drop-off customers.
• Customer Relations : Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
• Garment Handling : Perform check-in / check-out tasks, tag and spot-check garments, and organize items per customer requests.
• Transaction Management : Accurately calculate prices and handle cash / credit transactions.
• Quality Assurance : Ensure all garments meet Tide Dry Cleaners' quality standards.
• Training & Development : Help train new employees in store procedures and processes.
• Store Operations : Open / close the store, set and meet daily goals, and maintain a clean, organized counter area.
• Adaptability : Work in a fast-paced environment with attention to detail, while standing for extended periods.
• Other Duties : Perform additional tasks as assigned.

Qualifications

Shift and Schedule

Store Hours :

Full-Time : 32–40 hours per week

Part-Time : Up to 29 hours per week

Overtime : As necessary

Benefits