Senior Manager, Optical Laboratory - Manufacturing

Job Summary :

• Leads all aspects of our Northern CaliforniaOptical Manufacturing Lab in Richmond, CA
• Leads / manages a team of 110+ FTEs and 5 directreports producing 450K eyeglass orders per year
• Optimizes productivity while achieving qualityeyeglasses and high member satisfaction
• Leads teams to achieve key metrics includingTurnaround Time (TAT), quality, first pass yield,and other member satisfaction metrics
• Ensures compliance with safety rules,policies, procedures and KP-s Principles ofResponsibility
• Identifies opportunities and creates actionplans for improved efficiencies andproductivity
• Supports employee engagement to fulfill ourvision of service / quality excellence
• Must be capable to lead in LaborManagement Partnership environment
• Leads 24-hour x 5 days per week manufacturing organization with 110+ FTEs to support eyeglass manufacturing of -10,000 orders per week for Kaiser Permanente Northern California members

Champions member service and satisfaction by defining standards for the provision of quality eyewear in a timely manner in accordance with established regional, departmental, and professional standards. Directs and controls long-term operations of the optical lab to ensure compliance with federal laws, regulatory requirements, safety policies and procedures, and quality standards. Develops and implements a comprehensive safety program, including monitoring and ensuring compliance with safety procedures and requirements, to create and maintain a safe work environment for all employees. Conducts budgeting and financial planning by driving the strategic direction of financial planning and budget management for the optical labs. Develops the strategic vision and direction for asset and inventory management, establishing comprehensive policies and procedures to ensure optimal accountability and adherence to industry standards. Leads strategies for developing, monitoring, and maintaining all optical lab equipment in proper working order. Creates a business case for, plans procurement of, and analyzes optical lab needs for up-to-date equipment. Ensures education and training by designing and presenting ongoing training programs in appropriate work methods for branch managers, opticians, contact lens fitters, and other staff in member service technician and product sales roles.

Essential Responsibilities :

Minimum Qualifications :

Additional Requirements :

Preferred Qualifications :

Primary Location : California,Richmond,Richmond MWS Regional Optical Lab

Scheduled Weekly Hours : 40

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri

Working Hours Start : 08 : 00 AM

Working Hours End : 05 : 30 PM

Job Schedule : Full-time

Job Type : Standard

Worker Location : Onsite

Employee Status : Regular

Employee Group / Union Affiliation : NUE-NCAL-09|NUE|Non Union Employee

Job Level : Manager with Direct Reports

Department : Richmond Optical Lab - Optical Administration - 0206

Pay Range : $150700 - $194920 / year Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente.

Travel : Yes, 25 % of the Time

On-site : Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.