Technical Customer Support

Job Role : Technical Customer Support

Location : Westminster CO - Remote - Hybrid

Contract Role

Job Description :

• Engage with customers in a friendly empathetic and professional manner to establish rapport and build trust. Actively listen to customer concerns ask clarifying questions and demonstrate genuine care for our customers technical issues.
• Thoroughly review all customer communication using plain language to ensure understanding and asking for feedback to ensure effective communication.
• Provide quick responses to approximately 25 email requests and 10 phone requests per day to help ensure team SLAs are met.
• Proactively manage individual queues and backlogs addressing and resolving aging requests to ensure timely and efficient handling while maintaining optimal workflow.
• Document customer interaction for each case including contact information how the customer is experiencing the issue and troubleshooting steps.
• Document cases for customer requests from all channels : phone calls chats emails and queues.
• Assist customers with account and subscription management process refunds along with technical issues related to SketchUp :

Billing and invoicing

Maintain and refresh knowledge of products promotions and internal systems through training and continuing education.

Skills : What Skills & Experience You Should Bring

Thanks & Regards

Vivek Sharma

Account Manager

Cell : Fax :

Email :

Vish Consulting Services Inc

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1