School Support Specialist

A company is looking for a School Support Specialist to provide technical and operational support to school staff.

Key Responsibilities

Serve as the first line of support for school staff through various communication channels

Assist in account setup and access management for school users, ensuring accurate configurations

Monitor operational readiness for virtual health visits and respond to support requests efficiently

Required Qualifications

2-3 years of experience in customer support, school operations, or technical troubleshooting

Experience in education, healthcare, or K-12 school systems is preferred

Familiarity with helpdesk environments, preferably using Zendesk

Proficiency with iPads, iOS tools, and education technology platforms

Ability to prioritize time-sensitive requests while managing long-term responsibilities