Bilingual (English/Spanish) Customer Service Representative

5th HQ -

Job Title: Customer Service Representative
Location: Pembroke Park, FL
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay: $18 per hour

Job Description:

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team in Pembroke Park, FL. As a CSR, you will play a vital role in providing exceptional service to our customers while managing inquiries, resolving issues, and supporting our daily operations.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries in a professional and friendly manner.


• Resolve customer complaints, issues, and inquiries promptly, ensuring customer satisfaction.


• Process customer orders, returns, and exchanges efficiently and accurately.


• Maintain a thorough understanding of products and services to provide accurate information to customers.


• Update and maintain customer records in the system.


• Collaborate with team members to improve service processes and meet customer needs.


• Handle email and online inquiries as needed.


• Provide follow-up with customers to ensure their issues have been resolved to their satisfaction.


• Assist with administrative tasks such as filing, data entry, and report generation.

Qualifications:

• High school diploma or equivalent required.


• Previous customer service experience preferred.


• Strong verbal and written communication skills.


• Ability to multitask, prioritize, and stay organized in a fast-paced environment.


• Excellent problem-solving skills and attention to detail.


• Proficiency in Microsoft Office and basic computer skills.


• Must be Bilingual (English/Spanish).

Benefits:

• Competitive pay up to $18 per hour.


• Monday - Friday schedule with weekends off.


• A positive and supportive work environment.


• Opportunities for growth within the company.