Program Manager

VPR Patient Outreach Program (VPR POP) connects our clients to the greatest resource in healthcare : the patient. We develop programs and resources that unite people living with progressive and rare diseases with others who are managing the same condition, sparking education and inspiration in patient communities across the country. Headquartered in Kansas City, we offer development, recruiting, training, management, creative services, and logistics support to clients in the pharmaceutical and healthcare industries.

We are looking for a driven, organized and passionate candidate to join our dynamic team in supporting our clients. The perfect fit will be someone who is self-motivated but willing and eager to learn from others; tech savvy but also a great face-to-face communicator; proactive in building relationships; and someone who truly cares about making a difference for others.

RESPONSIBILITIES

While the candidate will need the flexibility to adapt to the changing needs of our clients and projects, the immediate scope of this role includes the following duties :

• Serve as the lead point of contact for client account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive
• Ensure projects stay on time and budget, which may mean working with internal and external teams
• Identify areas of short and long-term improvement and opportunity, with both internal processes and the services we provide to clients
• Update and maintain weekly status sheets for clients and clearly communicate progress
• Support program promotion and recruiting efforts

REQUIREMENTS