Location:

AON Lab

Pay Range:

$57,699.20 - $107,140.80

Position Summary

The IT Clinical Systems Analyst - LIS is responsible for the support, optimization, and ongoing maintenance of clinical information systems, with a primary emphasis on the Laboratory Information System (LIS). This role partners closely with clinical, operational, and IT stakeholders to ensure clinical systems effectively support patient care, regulatory compliance, and operational efficiency.

Approximately 80% of this role is dedicated to LIS support, with the remaining 20% supporting Radiology, Radiation Oncology, and Pharmacy clinical applications. The analyst serves as a key liaison between clinical departments, vendors, and IT teams to ensure system stability, integration, and continuous improvement.

Key Performance Areas

KPA 1: Laboratory Information System (LIS) Support & Optimization (~80%)

* Serve as the primary IT support resource for the Laboratory Information System (LIS).

* Configure, maintain, upgrade, and troubleshoot LIS applications to support laboratory operations.

* Partner with laboratory leadership and staff to analyze workflows and implement system enhancements.

* Build and maintain laboratory test codes, result routing, quality control workflows, and reference data.

* Configure, support, and onboard laboratory instrument interfaces and integrations.

* Monitor system performance, data integrity, and issue resolution related to LIS operations.

* Ensure LIS functionality aligns with regulatory and accreditation requirements, including CLIA, CAP, and Joint Commission standards.

* Participate in validation, testing, and documentation for system changes, upgrades, and new implementations.

* Collaborate with application vendors to resolve incidents, manage defects, and support system upgrades.

* Provide technical input for vendor-led enhancements and change requests; test and document vendor fixes prior to production deployment.

* Participate in clinical application projects including upgrades, implementations, integrations, and workflow redesign initiatives.

KPA 2: Radiology, Radiation Oncology & Pharmacy Systems Support (~20%)

* Provide secondary application support for Radiology (RIS/PACS), Radiation Oncology, and Pharmacy information systems.

* Assist with troubleshooting, workflow analysis, and minor configuration changes for supported systems.

* Coordinate integrations and data flow between LIS, PACS, Radiation Oncology, and Pharmacy systems.

* Participate in system upgrades, testing, validation, and go-live support activities.

* Collaborate with clinical and technical teams to ensure continuity of care across interconnected systems.

KPA 3: Cross-Functional Collaboration & Vendor Management (~10-15%, embedded across KPAs)

* Act as a liaison between clinical departments, IT teams, vendors, and third-party partners.

* Translate clinical and operational needs into technical requirements and system solutions.

* Participate in change management, incident management, and problem resolution processes.

* Support governance and prioritization of clinical system requests and enhancements.

KPA 4: Compliance, Documentation & Continuous Improvement (~5-10%, embedded across KPAs)

* Ensure compliance with HIPAA, data security standards, and organizational IT policies.

* Develop and maintain system documentation, workflows, configuration records, and support procedures.

* Identify opportunities for workflow improvement, automation, and system optimization.

Support audits, regulatory reviews, and accreditation activities as they relate to clinical systems.

Position Qualifications

Education

• Bachelor's degree in information technology, Health Informatics, Clinical Informatics, Medical Laboratory Science, or related field (or equivalent experience).

Minimum Relevant Experience

• 3-5 years of experience supporting clinical information systems, with significant experience supporting an LIS.

• Strong understanding of laboratory workflows, terminology, and regulatory requirements.

• Ability to communicate effectively with clinical, technical, and leadership stakeholders.

• Experience with LIS platforms (e.g., Sunquest, SoftLab, Cerner Millennium PathNet, Epic Beaker, SCC, Orchard or similar).

• Experience supporting Radiology (RIS/PACS), Radiation Oncology, or Pharmacy systems.

Skills

• Strong analytical and troubleshooting skills

• Excellent communication and customer service skills

• Ability to manage multiple priorities in a clinical environment

• Detail-oriented with strong documentation skills

• Collaborative, proactive, and adaptable approach

• May require on-call rotation, after-hours support, or participation in system go-lives.

• Work may be performed in office, clinical, or remote environments depending on organizational needs.

Travel: 0-25%