Nicex DeveloperSmart IT Frame LLC • Plano, TX, United States
Nicex Developer
Smart IT Frame LLC • Plano, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Experience : Typically requires 3-10+ years of experience in IVR development, with a strong focus on the NICE CX one platform. Technical Proficiency : Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows). Experience with programming languages such as JavaScript, C#, or Java. Knowledge of telecommunication protocols (VoIP, SIP) and CTI integration. Familiarity with cloud platforms like AWS or Azure and CI / CD pipelines is a plus. Education : A bachelor’s degree in computer science, Engineering, or a related field is often required. Soft Skills : Strong problem-solving and analytical abilities. Excellent communication skills and the ability to collaborate effectively in a team environment.
Role : NiceX Developer
Location : Plano, TX (Day 1 Onsite)
Position Type : Fulltime
Job Description :
Designing, developing, and maintaining Interactive Voice Response (IVR) solutions using the NICE CX one platform and integrating them with other systems like CRMs.
Key Responsibilities :
- Design and Development : Create, update, and modify IVR call flows, scripts, and applications using NICE Studio.
- Integration : Integrate the IVR system with backend databases (SQL / RDMS), CRMs (e.g., Salesforce), web services, and third-party APIs using REST APIs, JavaScript, JSON, and XML.
- Testing and Deployment : Conduct unit and system integration testing (SIT), support User Acceptance Testing (UAT), and manage deployment processes.
- Troubleshooting & Optimization : Monitor, troubleshoot, and resolve issues related to IVR applications to ensure high availability and performance.
- Collaboration : Work with business analysts, QA teams, and other cross-functional teams to gather requirements and define functional designs.
- Documentation : Maintain technical documentation for IVR architecture, configurations, and call flows.
Required Skills & Qualifications :
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