Security Systems Technician

Who We Are

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

The Opportunity

At Encore, we take protecting people and property personally and we are looking for a Security System Technician who feels the same. Based out of our Holyoke, MA office, you will be the person customers count on to install, service, and troubleshoot security camera and alarm systems that keep their buildings secure and their teams safe. If you take pride in clean workmanship, clear communication, and finishing what you start, you will fit right in with a team that values doing the job right and taking care of each other.

Key Responsibilities

In this role, you will take ownership of your assigned service and installation work, partnering with customers and internal teams to ensure systems are installed correctly, operating reliably, and kept code compliant. In this role, you will :

• Install, service, program, test, inspect, and troubleshoot basic and complex security camera and alarm systems with limited or no supervision.
• Respond to emergency service calls, which may require overtime hours, nights, weekends, or short-notice availability.
• Coordinate daily work activities with contractors, customers, building maintenance personnel, and Encore office staff.
• Identify code compliance and non-conformance issues and take appropriate corrective action.
• Make accurate and confident recommendations for system installation improvements.
• Troubleshoot, repair, and carry out assigned customer system issues through completion.
• Maintain a strong focus on safety, quality, and attention to detail in all field activities

What You Bring to the Table

What Makes You Stand Out

Beyond the Paycheck

At Encore, we're all about creating a culture where success is celebrated. We recognize that our work makes people's lives safer, and we reward those who contribute to our growth. Here's what you can expect :

Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected hourly range between $30 - $60 per hour.

EEO Statement

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO / AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.