Application Helpdesk Specialist

A company is looking for an Encompass Application Helpdesk Specialist, responsible for providing technical assistance and support related to computer applications.

Key Responsibilities

Serve as the first point of contact for end users seeking application support

Troubleshoot Encompass and application software problems and resolve helpdesk tickets promptly

Document troubleshooting steps and collaborate with cross-functional teams to improve user experience

Required Qualifications, Training, and Education

One year of Application Helpdesk experience is required

Experience with Encompass is required

Associate's degree in computer science or equivalent experience is required

Experience with Zendesk is preferred

Mortgage processing or loan operations experience is preferred