Quality Assurance Specialist

A company is looking for a Quality Assurance Specialist, Remote.

Key Responsibilities

Monitor and evaluate employee interactions across calls, emails, and texts to ensure compliance with quality standards

Provide constructive feedback and coaching to employees on performance and areas for development

Collaborate with L&D to create training materials and advocate for process improvements to enhance patient experience

Required Qualifications

High School Diploma

3 years of quality assurance experience; 2 years of call center experience

Experience with quality management software and call center technology

Strong analytical and reporting skills

Knowledge of industry-specific regulations and quality standards (e.g., HIPAA)