BDC Service Coordinator

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

We are seeking a customer-focused individual to join our team as a BDC Service Coordinator. In this role, you will be the first point of contact for customers seeking service appointments at our automotive dealerships, ensuring a seamless and positive experience from start to finish. The BDC Service Coordinator's performance will be assessed based on established metrics that evaluate the efficiency and effectiveness of service appointment scheduling.

Compensation: $14.00 per hour + performance based bonuses (up to $150 per week)

Scheduled daily hours: 11 hours (with 1 hour lunch)

Office location: Cary, NC

Hours:

• Monday to Friday: 7:00 AM 6:00 PM

• Saturday: 7:00 AM 4:00 PM

Schedule Rotation:

• Week 1: Work Monday to Thursday, then have Friday through Tuesday off

• Week 2: Work Wednesday to Saturday, off Sunday

• Week 3: Work Monday and Tuesday, off Wednesday and Thursday, work Friday and Saturday, off Sunday

This 3-week rotation then repeats.

Primary Responsibilities:

• Manage inbound and outbound communications with customers to schedule service appointments, providing exceptional service at every interaction.
• Listen attentively to customer inquiries to accurately determine their service needs and schedule appointments accordingly.
• Utilize the myKaarma scheduling system to book service appointments.
• Place reminder calls to customers about upcoming appointments and follow up post-service to gather feedback and ensure satisfaction.
• Develop and maintain strong relationships with customers and dealership staff.
• Consistently deliver premium-brand customer service, aiming to exceed customer expectations and enhance their experience.

Qualifications:

• High School Diploma or equivalent; a combination of education and customer service experience is a plus.
• Exceptional phone etiquette with a pleasant and engaging demeanor.
• Demonstrated excellence in customer service and communication skills.
• Strong listening skills with the ability to accurately record and address customer needs.
• Proficiency in computer systems and the ability to quickly learn new software applications.
• Previous experience in a call center environment is preferred.

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