French Bilingual Customer Support Specialist

A company is looking for a French Bilingual Customer Service Representative (ZA) to provide exceptional customer support in both French and English.

Key Responsibilities

Provide professional and timely customer support in French and English across email, chat, and voice channels

Resolve moderate to complex customer concerns, including account issues and product inquiries

Document interactions and resolutions accurately in CRM and ticketing systems

Required Qualifications

2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment

Fluent in French and English (written and spoken)

Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk)

Previous experience in a healthcare or healthcare-related support environment

Comfortable working independently in a remote setup