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Non-Clinical - Administrative/Patient Access Representative
Non-Clinical - Administrative/Patient Access RepresentativeObjectwin Technology Inc. • Warrenville, Illinois, United States
Non-Clinical - Administrative/Patient Access Representative

Non-Clinical - Administrative/Patient Access Representative

Objectwin Technology Inc. • Warrenville, Illinois, United States
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Title: Patient Access Representative

Location: Warrenville IL 60555 (Onsite)

Type: 06 Months Contract

Shift time: Day 5x8-Hour (08:30 - 17:00)

Job Function Summary:

Responsibilities:

  • Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
  • Responds to questions and concerns.
  • Forwards, directs, and notifies Team lead or Operations Coordinator of extraordinary issues as necessary.
  • Maintains patient confidentiality per HIPAA regulations.
  • Provides exceptional customer service to patients which establishes a positive first impression of Northwestern Medicine.
  • Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
  • Correctly identifies and collects patient demographic information in accordance with organization standards.
  • Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
  • Reaches out to patients to schedule an appointment as defined.
  • Performs medical necessity checks as necessary for scheduled services, communicate options to patient if appointment fails.
  • Inform patients of any issues with securing the financial account for their encounter.
  • Completes out-of-pocket estimations as requested by patients.
  • Provides training and education as needed.
  • Manages work schedule efficiently, completing tasks and assignments on time.
  • Completes other duties assigned by manager.
  • Cross raining between various departments will take place to ensure coverage.
  • Participates in Quality Assurance reviews to ensure integrity of patient data information.
  • Uses effective service recovery skills to solve problems or service breakdowns when they occur.
  • Utilizes department and hospital policies and procedures to complete assigned tasks.
  • Adheres to all department policies and compliance requirements.
  • Avoids putting patients in financial or safety risk.
  • Other duties as assigned.

Qualifications:

Required:

  • 2-3 years customer service or medical office experience.
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficiency in computer data-entry/typing.
  • Excellent verbal and written communication skills.
  • Ability to read, write, and communicate effectively in English.
  • Basic Computer Skills. Ability to type 40 wpm.
  • Ability to multi-task.
  • Customer service oriented.

Preferred:

  • Additional education.
  • Additional language skills.
  • Healthcare finance and/or healthcare insurance experience.
  • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

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Non-Clinical - Administrative/Patient Access Representative • Warrenville, Illinois, United States

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