Customer Service Supervisor

Customer Service Supervisor

Serenity is at the forefront of healthcare technology, offering groundbreaking treatments like TMS and Ketamine to help patients overcome mental health challenges. Our mission is to provide hope and healing through innovative, evidence-based approaches. We are seeking a dedicated Customer Service Supervisor to lead our team in delivering exceptional support to those in need.

As a Customer Service Supervisor at Serenity, you will play a crucial role in guiding and supporting our team of Customer Service Representatives. Your leadership will ensure that our patients receive the highest standard of care and compassion as they navigate their healing journey. If you are a patient, dependable leader with a passion for problem-solving and empathy, this is the role for you.

Trigger Warning: This role involves working with patients who may be experiencing severe mental health challenges, including trauma and suicidal thoughts. Support and sensitivity are crucial.

Responsibilities

• Supervise, mentor, and train Customer Service Representatives
• Monitor team performance, manage workflows, and handle escalated patient issues to maintain operational efficiency and compliance
• Assist with complex patient interactions, coordinating with clinics to ensure seamless patient care and satisfaction
• Work closely with other departments to ensure cohesive and effective patient support and service delivery

Qualifications

• High School Diploma/GED required
• A minimum of 1-2 years of experience in a supervisor role, call center preferred
• Strong leadership and team management skills
• Excellent verbal and written communication skills, with a strong patient-first mindset
• Skilled in de-escalation techniques
• Problem-solving abilities and a passion for making a meaningful difference

Benefits

• Accelerated career growth opportunities with clear advancement pathways
• Comprehensive insurance benefits (Medical, Dental, Vision) and 401K
• 10 PTO days and 10 holidays annually
• Employee access to Serenity's cutting-edge treatment options

If you are ready to lead a team that makes a significant impact on patients' lives and are committed to excellence in customer service, apply today to become a Customer Service Supervisor at Serenity. Together, we can make a difference.