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Field Service Technician
Field Service TechnicianMotion Recruitment • Maumelle, AR, United States
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Field Service Technician

Field Service Technician

Motion Recruitment • Maumelle, AR, United States
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  • [job_card.full_time]
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Job Title : Field Service Technician

Location : North Little Rock, AR 72113

Duration : 09 months

Type : Contract

Pay Rate : $25 / hr. on W2

Additional Notes :

  • This is a 9-month onsite field project requiring a mix of local daily travel and regional overnight travel.
  • Local assignments will allow the contractor to return home each evening; however, regional work will require overnight travel from Sunday through Thursday , with the contractor returning home at the end of the week.
  • Standard work schedule remains Monday to Friday, 8 AM–5 PM , with overtime as needed based on workload and travel demands.
  • Fridays typically involve a remote check-in meeting with the team lead after returning from travel.
  • Candidates must have a valid Real ID–compliant driver’s license , a clean MVR , and a reliable personal vehicle .
  • The role is onsite at client locations , and responsibilities align with the job description provided.
  • Top required skills are :
  • Electro-mechanical troubleshooting
  • Printer hardware support
  • No on-call rotation or shift differentials apply.
  • Ideal candidates should have 2–3+ years of relevant experience ; Lexmark certification is preferred but not required.
  • Daily driving mileage will vary depending on assigned client locations.
  • Candidates must be located within 75 miles of Hot Springs, AR (71901) .
  • Past challenges with this role include finding candidates with sufficient printer hardware experience .

Required Skills & Experience

  • Minimum 2 to 3+ years of field service experience, specifically in commercial printers.
  • Able to do extensive traveling via plane and / or car.
  • Electro-mechanical and printer hardware support experience.
  • Commercial / large printer experience.
  • Lexmark printer certification.
  • Experience working on commercial printers and have an electronics / mechanical aptitude.
  • Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.
  • Working knowledge of the Microsoft Office application suite including MS Outlook.
  • Experience with multi-platform Windows O / S.
  • Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration.
  • Ability to work independently in a retail environment.
  • Ability to lift up to 50lbs.
  • Excellent customer service skills and professionalism
  • Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
  • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
  • Demonstrated capability to achieve results in a fast-paced, client-driven environment

    • What You Will Be Doing

  • Project focus on upgrading advanced commercial printers at retail locations.
  • Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit.
  • Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.
  • Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.
  • Install and remove equipment and systems as required.
  • Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems.
  • Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner.
  • Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.
  • Determine the most cost-effective repair / resolution to minimize customer downtime
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