AccessRide Manager

Job Description

Job Description

Job Description

Title : Access Manager

Department : Mobility Services

Reports to : Director of Mobility Services

FLSA Classification : Exempt

DTO is an Equal Opportunity Employer

Purpose

The Access Manager is responsible for overseeing all aspects of the Access Division within the Mobility Services Department. This includes ensuring compliance with WeGo policies, ADA requirements, APAC recommendations, and labor agreements. The Manager supervises dispatchers, schedulers, and operations supervisors and ensures high-quality service delivery through strategic coordination, resource management, and process improvement. This role also serves as a key liaison across departments to enhance the customer experience and operational efficiency.

Essential Job Functions

• Performance & Service Quality

Analyze and refine operational procedures to improve on-time performance, trip productivity, and overall service quality.

Develop, implement, and enforce standard operating procedures for scheduling and dispatching.

Provide training, coaching, and performance management for direct reports, including leads and supervisors.

Represent the Access Division at internal meetings and external forums, including presenting updates to the Access Policy Advisory Committee (APAC).

Oversee recruitment, onboarding, and training of part-time operators in coordination with HR and Training.

Requirements

Additional Roles and Responsibilities

To be determined based on departmental needs; may include special projects, emergency planning, service audits, etc.