Front Desk Coordinator

Join Our Team at National Therapy Center!

Are you a highly organized, bilingual (Spanish speaking) individual with a passion for helping others? Do you thrive in a fast-paced environment, love working with families, and have a talent for multitasking? If so, National Therapy Center in Bethesda wants to hear from you!

About Us
National Therapy Center is a leading provider of pediatric therapy services, dedicated to helping children reach their full potential. Our multidisciplinary team serves children and families across Montgomery County, MD, with expertise in speech, language, motor, and cognitive development.

Position Overview
We are actively seeking a bilingual (Spanish speaking) Front Desk Coordinator & New Client Scheduler to serve as the first point of contact for our clients. This is a key position responsible for creating a welcoming environment, managing scheduling and administrative tasks, and ensuring a seamless intake process for new families.

Fluency in either Spanish is required for this role. Candidates who meet the skill and language requirements are guaranteed an interview.

Key Responsibilities

Client Services & Scheduling

• Greet clients and families warmly and assist with check-in/check-out

• Schedule new client appointments and maintain accurate records

• Support families in completing intake forms and documentation

• Communicate with families in their preferred language (Spanish or Amharic)

Insurance Verification & Eligibility

• Verify insurance coverage, copays, deductibles, and authorization requirements

• Communicate client benefits and responsibilities in a clear and compassionate manner

• Collaborate with our billing team to resolve any insurance concerns

Administrative & Front Desk Operations

• Answer phone calls and respond to voicemails and emails professionally

• Maintain confidential client records and support document collection

• Collect copays and outstanding balances

• Keep the reception area organized and welcoming

Compliance & Documentation

• Ensure all required documents are completed, filed, and up-to-date

• Maintain HIPAA compliance at all times

• Track outstanding paperwork and authorizations

Internal Communication & Team Collaboration

• Work closely with therapists, administrative staff, and billing to support clinic operations

• Report scheduling conflicts or client issues to appropriate departments

• Coordinate referrals and maintain accurate provider availability

Qualifications

• Fluency in Spanish is required

• High school diploma or equivalent required; associate or bachelor's degree preferred

• Minimum 2 years of experience in a medical office or similar healthcare setting

• Experience with insurance verification and scheduling required

• Strong interpersonal skills and a commitment to customer service

• Proficiency in Microsoft Office, scheduling platforms, and EMR systems

• Ability to multitask in a fast-paced environment with attention to detail

Physical Requirements

• Sitting for 6-8 hours/day for administrative tasks

• Occasional standing/walking for 2-4 hours/day

• Light lifting up to 15 lbs (office supplies, files)

Why Join Us?

At National Therapy Center, we foster a supportive and inclusive environment where our staff is empowered to make a difference every day. We value diversity, collaboration, and compassion-and we are proud to serve a multicultural community.

Equal Opportunity Statement
National Therapy Center is an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, disability, or any protected status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act (ADA).

Ready to Apply?
If you're a compassionate, bilingual professional looking to join a mission-driven team dedicated to children and families, we'd love to meet you. Apply today to become our next Front Desk Coordinator & New Client Scheduler!

This position is subject to a third-party background and drug screening.