Developer

Developer Position

Tuknik Government Services, a Koniag Government Services company, is seeking a developer to support TGS and our government customer in Baltimore, MD. This position requires the candidate to be able to obtain a public trust. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. All employees are considered mission critical and are expected to report even during inclement weather conditions. The developer is responsible for designing, developing, and maintaining software applications that support the division's management information services, with a primary focus on ServiceNow and Java programming. This role provides expert technical support for the key performance indicators (KPI) / scorecard application, automates workflows, integrates new functionalities, and leverages quantitative metrics to enhance help desk operations. The developer collaborates closely with help desk management to identify process improvements, ensure system reliability, and optimize user experience.

Key responsibilities include :

• Design, develop, and implement ServiceNow solutions to meet operational needs.
• Provide technical support and ongoing maintenance for the KPI / scorecard application.
• Automate workflows and integrate new features to improve help desk service delivery.
• Analyze help desk performance using quantitative metrics and generate actionable reports.
• Develop and manage scorecard metrics (e.g., call volume, ticket resolution, customer satisfaction).
• Collaborate with management to identify and implement process enhancements.
• Ensure system reliability and optimize user experience through advanced metrics analysis.
• Support data-driven decision-making with timely and accurate performance reports.
• Develop and maintain the organizational workforce management.
• Work in a call center environment, providing detailed reports utilizing ServiceNow.

Technical qualifications include :

Soft skills include :

Preferred qualifications include :

Security requirement :

Our Equal Employment Opportunity Policy : The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military / veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants.