Community Associate

Under supervision with some latitude for independent action the selected candidates will provide information to customers conduct research and perform clerical support.

heavy volume of incoming calls.

complaints and create service requests as needed.

and confirm appointments.

and log appointments into computer system.

to telephone mail e-mail and in-person inquiries; determine service required.

computer databases and information technology systems; research data needed to respond to inquiries.

Note : Selected candidates may be required to work evenings weekends and holidays.

Note : Depending on experience selected candidate may be assigned to the Maintenance Call Center Section 8 / ATAD Call Center or Quality Assurance Unit.

Additional Information :

employees applying for promotional title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position

COMMUNITY ASSOCIATE - 56057

Qualifications :

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

2. Education and / or experience which is equivalent to 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work : No

Employment Type : Full-time

Key Skills

English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills

Experience : years

Vacancy : 1