Sales BDC Representative

Reports to: Sales Operations Manager, Sales Managers

Location: Mataga of Stockton, 3261 Auto Center Circle, Stockton, CA 95212

Since 1980, Mataga of Stockton GMC Cadillac has proudly served Stockton and the surrounding San Joaquin Valley. As a family-owned dealership, we have built a reputation for excellence in automotive sales and customer service. As an authorized GM Certified Franchise Dealership, we are committed to providing customers with top-tier vehicles, service, and support. Our team’s core values are rooted in integrity, professionalism, and customer-first care. Whether you're visiting for sales, service, or customer care, you’ll experience the quality that the Mataga name is known for.

Located in the iconic Stockton AutoMall, we’re eager to welcome you to our dealership to explore our extensive vehicle selection and experience the difference. Visit us today at 3261 Auto Center Circle, Stockton, CA.

Full-Time Schedule: 5 days a week, 8-hour shifts

Work Environment: Primarily office-based with occasional outdoor activities and interaction with customers in various weather conditions. Majority of work is done in air-conditioned indoor spaces.

As a Sales BDC Representative, you will be the first point of contact for potential customers. Your mission will be to engage leads through various channels such as internet, phone, and in-person visits. Your goal is to provide excellent customer service, build lasting relationships, and assist customers in finding the perfect vehicle for their needs.

• Lead Management: Proactively monitor and follow up on internet leads and inquiries from potential customers.
• Customer Interaction: Handle incoming and outgoing calls throughout the day to assist customers, answer questions, and set appointments.
• Sales Support: Collaborate closely with the Sales Team to help facilitate seamless customer experiences and vehicle purchases.
• Customer Needs Assessment: Use active listening to understand customers' needs, lifestyle preferences, and budget to recommend suitable vehicles.
• Appointment Scheduling: Set, confirm, and follow up on appointments, ensuring a smooth process for both customers and the sales team.
• Surveys & Feedback: Conduct customer surveys to collect feedback and improve service quality.
• In-Market Consumers: Speak with in-market buyers, answer questions about available vehicles, and provide helpful information about features, financing, and trade-ins.
• Trade-In Assistance: Assist customers with trade-in evaluations and questions, providing fair offers and guidance.

• Proven track record in customer service and/or automotive sales (BDC or internet experience preferred).
• Exceptional communication skills, both written and verbal.
• Strong ability to build rapport with customers and maintain relationships for repeat business.
• Multitasking and organizational skills with attention to detail.
• Professional appearance and demeanor.
• Passionate about the automotive industry, with an interest in learning about new vehicles and technologies.
• Comfortable using automotive computer systems and managing multiple applications simultaneously.
• Flexibility to work weekends and holidays as required.
• Strong desire to help others and assist them in achieving their goals.

• Ability to speak confidently with customers over the phone, via email, and in person.
• Comfort using a public address system and interacting with diverse customers.
• Ability to read and understand instructions, technical information, and dealership guidelines.
• Must meet the dealership’s performance and quality standards.

• High school diploma or equivalent.
• Driver’s License (valid and in good standing).
• Sales License (or ability to obtain one upon hiring).

• Family-Owned: Work in a supportive, close-knit team environment where your contributions matter.
• Career Growth: Take advantage of opportunities for career advancement and continuous learning in the automotive industry.
• Comprehensive Benefits: Enjoy competitive pay and a benefits package that supports your personal and professional well-being.

Become part of our dynamic team and help customers find their perfect vehicle at Mataga of Stockton GMC Cadillac. If you're ready to provide outstanding customer service, we encourage you to apply and take the next step in your automotive career!