Telephone Operator

Telephone Operator

Koniag Advisory Business Solutions, LLC, a Koniag Government Services company, is seeking a Telephone Operator to support KABS and our government customer at Poplar, MT. This position requires the candidate to be able to obtain a Public Trust. This position is covered under the Service Contract Act. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, paid holidays, paid vacation, paid sick leave and more.

We are seeking a professional and reliable Telephone Operator to serve as the primary communications hub for the Verne E. Gibbs Health Center. This position is the first point of contact for patients, families, and visitors, requiring exceptional customer service skills and the ability to manage multiple communication channels simultaneously in a healthcare environment.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Operate multi-line telephone switchboard system serving approximately 85 extensions
• Answer incoming calls promptly and professionally
• Route calls accurately to appropriate departments, staff members, and extensions
• Handle high call volume efficiently while maintaining quality customer service
• Manage call transfers, hold, and conference calls as needed
• Serve as primary greeter for patients and visitors entering the health center
• Provide friendly, professional, and culturally sensitive customer service
• Assist patients and visitors with directions, general information, and basic inquiries
• Maintain welcoming and organized reception area
• Support patient check-in processes as needed
• Operate public address (PA) system for facility-wide announcements
• Follow Indian Health Service emergency codes and special communication protocols
• Implement emergency communication procedures during critical situations
• Coordinate with security and emergency response teams as required
• Relay messages accurately between staff, patients, and external contacts
• Provide general clerical assistance to patients and visitors
• Assist with basic administrative tasks as time permits
• Maintain visitor logs and communication records
• Support front desk operations during peak periods

Provide routine, authorized information including:

• Staff extensions and contact information
• Department locations and directions
• General facility hours and schedules
• Basic procedural information
• Maintain current staff directory and contact information

Clerical Support:

• Provide general clerical assistance to patients and visitors
• Assist with basic administrative tasks as time permits
• Maintain visitor logs and communication records
• Support front desk operations during peak periods

Required Qualifications:

• Meet minimum qualification requirements as outlined in prime contract
• Excellent verbal communication and interpersonal skills
• Professional telephone etiquette and customer service experience
• Ability to multitask effectively in a fast-paced environment
• Strong listening skills and attention to detail
• Basic computer skills and familiarity with office equipment
• Ability to remain calm and professional under pressure

Preferred Qualifications:

• Previous experience as telephone operator or receptionist in healthcare setting
• Knowledge of medical terminology
• Bilingual skills (English and Native American languages)
• Familiarity with Indian Health Service operations

Physical Requirements:

• Ability to sit for extended periods while operating switchboard
• Clear speech and excellent hearing for telephone communications
• Manual dexterity for operating telephone equipment and computer systems
• Visual acuity for reading displays, directories, and written materials

Additional Requirements:

• Successful completion of background check
• Compliance with all IHS policies and procedures
• Adherence to HIPAA privacy and security requirements
• Participation in site-specific orientation and competency assessments
• Computer security training and compliance
• Professional appearance standards
• Ability to maintain confidentiality of sensitive information
• Position requires consistent attendance due to critical communication role
• Must be available for emergency communication support as needed
• May be required to provide coverage during staff absences
• Position involves handling emergency calls and urgent communications

Security Requirement:

• Ability to obtain a Public Trust

Emergency Responsibilities:

• Knowledge and implementation of IHS emergency communication codes
• Coordination with emergency response teams during critical incidents
• Maintenance of communication systems during emergency situations
• Follow established protocols for medical emergencies and facility security

Working Conditions:

• Healthcare facility reception/switchboard environment
• Continuous sitting at switchboard station for extended periods
• Frequent use of telephone headset and communication equipment
• High-volume, fast-paced patient interaction environment
• May involve exposure to emergency situations and urgent communications

Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.