Security Operations Manager

Operations Manager

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Allied Universal is currently hiring an Operations Manager that is responsible for staffing, scheduling, and processing payroll for all Security Professionals within assigned client sites in the Division or Branch for which the Operations Manager is responsible. Maintains regular communications with Security Professionals, resolving issues regarding pay, morale, or complaints. Manages overtime by effective scheduling and making timely, qualified hiring decisions. Takes prompt action when complaints are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.

Responsibilities :

• Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines.
• Makes initial / conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules, and benefits in alignment with post contract requirements.
• Creates, modifies, and manages post schedules in Winteam to ensure adequate coverage at all times.
• Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing.
• Receives weekly time-sheets and updates Winteam schedules as necessary (verify such for self-scheduling accounts). Runs bi-weekly payroll according to company procedures. Ensures records are properly maintained and updated to reduce payroll errors. Resolves payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company.
• Follows all company policies regarding timekeeping procedures, meal, and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy.
• Processes requests for final paychecks, anniversary bonuses, and other pay-related issues, and execute the distribution of such pay. Acts as a Company representative in such matters as unemployment hearings, workers' compensation hearings / depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters.
• Conducts disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Ensures all such issues are documented according to company standards, and that all issues receive proper follow-up for resolution.
• Initiates termination procedures as needed for voluntary and involuntary separations. Executes termination meetings as necessary and complete all follow-up documentation according to company standards.
• Maintains regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed. Reviews "No Hours Report" with branch Human Resource staff on a weekly basis, and disposition employees who are on "active" status with no hours, in accordance with company policies, ensuring no employees remain on "no hours" status beyond 3 weeks.
• Maintains high employee morale and low employee turnover through effective and proactive communications and timely problem resolution. Ensures all hiring, counseling, disciplinary, and termination procedures are executed in a consistent manner.
• Ensures a smooth running operation by enforcing post-specific policies and procedures through proper communication and training. May utilize field training staff to assist in executing post-specific training.
• Maintains a well-organized, clean, and effective working area, and ensure all daily, weekly, and bi-weekly deadlines are consistently met. Prepares and runs all required reports as directed by managers, reviews such reports in a timely manner with management team, and takes appropriate action as necessary to address any report discrepancies or operational issues.
• Performs additional projects or tasks as may be directed by managers.

Qualifications :

Preferred Qualifications :

Benefits :

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law.