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Entry-Level Team Supervisor
Entry-Level Team SupervisorH&R Block • Mt Vernon, NY, United States
Entry-Level Team Supervisor

Entry-Level Team Supervisor

H&R Block • Mt Vernon, NY, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

About Us

At H&R Block, we harness the power of people helping people. Our core mission is to inspire confidence and provide assistance to our clients, associates, and communities. We believe in maintaining a high-performing, inclusive culture where everyone feels valued.

We are dedicated to continuous improvement, focusing on innovation and exceptional client experiences through our long-term transformation initiative, Block Next. This comprehensive plan is aimed at enhancing our operations and leadership within the industry.

If you’re someone who sees challenges as opportunities and is eager to make a positive impact in your community, we invite you to explore this role.

Your Daily Responsibilities

As an Entry-Level Team Supervisor, you will support a retail office throughout tax season, ensuring outstanding client service and operational direction. Your part-time schedule will start in late fall, transitioning to full-time from January through April during the busy tax season.

Preferred Qualifications

  • Proven experience in supervising or managing teams.
  • Track record of delivering exceptional customer service.

Your Contributions to the Team

  • Assist the Multi-Unit Team Leader by being a primary contact for associates and clients, ensuring top-notch execution and promoting the H&R Block value.
  • Oversee all tax office associates for their customer service delivery, escalating issues when necessary.
  • Act as a point of contact for any escalated client service concerns.
  • Manage appointment scheduling and resolve conflicts, involving the Multi-Unit Team Leader or District General Manager as needed.
  • Engage with clients at the front desk, offering an exceptional experience.
  • Coordinate daily activities, ensuring associates are properly scheduled and all tasks are completed efficiently, meeting quality and deadlines.
  • Lead daily huddles to communicate critical information with office associates.

    • Your Expertise

  • Experience in customer service or a related field.
  • Strong organizational skills to effectively manage office operations.
  • Customer-focused approach and excellent communication abilities.
  • Proficient in MS Office and general computer operations.
  • Self-starter capable of working independently with minimal supervision.
  • Flexible in working a 40-hour schedule as needed.
  • High school diploma or equivalent is required.

    • Why Join Us?

    At H&R Block, we value our employees' well-being and are committed to supporting their health, wellness, and financial security.

  • Access to an Employee Assistance Program with Health Advocate.
  • Participate in our BetterYou program designed to help you build healthy habits.
  • Support for neurodiversity and family caregivers.
  • Enjoy discounts on various everyday items and services.
  • Benefits like medical coverage, a 401k Retirement Savings Plan, and an Employee Stock Purchase Plan are available based on eligibility.

    • Our Community Commitment

    We take pride in creating a Connected Culture at H&R Block, where trust, care, and meaningful connections guide our collaboration. You will be part of a positive work environment recognized as one of the best and surrounded by a team dedicated to mutual growth and support.

    We are an equal opportunity employer, welcoming diversity in our workplace. We celebrate differences and strive to create an environment where everyone can be their authentic selves.

    If you’re ready to make an impact, H&R Block is the place for you!

    Pay Range : $16.50 - $29.00 per hour, subject to local minimum wage laws.

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    EntryLevel Team Supervisor • Mt Vernon, NY, United States

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