UPS Service Manager / Operations Manager

divh2Ups Service Manager / h2pWe are seeking an experienced UPS Service Manager to lead and oversee service technicians responsible for the installation, maintenance, and operation of uninterruptible power supply systems ranging from 8kW to 1MW+ capacity. This role requires advanced technical expertise in power systems, strong leadership and business management skills, and the ability to manage complex electrical infrastructure operations while driving business growth and customer satisfaction across multiple territories. / ph3Essential Duties and Responsibilities : / h3pCore duties and responsibilities include the following. Other duties may be assigned. / pulliProvide technical guidance and support for complex installations and maintenance scenarios / liliReview and approve major project proposals, technical specifications, and service recommendations / liliEnsure quality control standards are maintained across all service activities / liliOversee warranty management and manufacturer relations for all UPS equipment brands / liliStay current with emerging technologies and industry best practices in power systems / liliManage technical documentation, service records, and compliance reporting / li / ulh3Team Management Development : / h3ulliSupervise, mentor, and develop a team of UPS technicians and electrical specialists / liliCoordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls / liliDesign and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices / liliReview, approve, and quality-check all technical work performed by team members / liliLead, mentor, and develop multiple service teams including lead technicians, senior technicians, and support staff / liliRecruit, hire, and onboard qualified technical personnel to support business growth / liliEstablish performance metrics, conduct regular performance reviews, and implement improvement plans / liliDesign and oversee comprehensive training and certification programs for all technical staff / liliFoster a culture of safety, technical excellence, and customer-first service delivery / liliManage succession planning and career development pathways for team members / li / ulh3Required Qualifications : / h3ulli8-10 years of progressive experience in UPS systems, power electronics, or electrical services industry / lili5+ years of management experience leading technical teams. Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range) / liliExpert knowledge of UPS systems, power electronics, battery systems, and electrical distribution across single-phase and three-phase applications / liliExperience with static transfer switches, power distribution units, and monitoring systems / liliUPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable / li / ulh3Working Conditions : / h3ulliPrimarily field-based work at customer facilities / liliOccasional after-hours and emergency call-out availability required / liliTravel to various customer sites within assigned territory / liliWork in industrial environments including data centers, hospitals, manufacturing facilities / liliExposure to electrical hazards requiring strict adherence to safety protocols / liliThe technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.) / liliFrequently work near moving mechanical parts / li / ulh3Physical Demands : / h3ulliLifting and carrying heavy objects, up to 75lbs, will be required. / liliAscending or descending ladders, scaffolding, stairs, ramps and the like using feet / legs and / or hands / arms. / liliSeizing, holding, grasping, turning, or otherwise working with hand(s). / liliEntering text or data into a computer or other machine by means of a keyboard. / liliPushing / pulling may involve use of hands / arms, feet / legs, and / or feet only done with one side of the body or both sides. / liliMoving about on hands and knees or hands and feet to enter restricted spaces. / liliUse of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks. / liliClarity of vision (i.e., working with small objects or reading small print), including use of computers. / liliSitting for long periods of time may be required. / liliSometimes moving about on hands and knees or hands and feet to enter confined spaces. / li / ulh3Compensation : / h3ulliCompetitive salary. We are a performance-based company and pay will ultimately reflect the employees productivity and overall performance. / liliThree weeks of paid vacation after 90 days (first year is pro-rated based on start date) / liliUp to 9 paid company holidays / liliPaid sick time / liliCompany-paid Life Insurance ($75,000) / liliCompany-paid Short-term and Long-term Disability Insurance / liliMedical, Dental, and Vision Insurance : Offering four medical plan options, with one plan fully covered at 100% by the company. / lili401(k) retirement savings plan with company matching / liliHealth Savings Account (HSA) / liliFlexible Spending Accounts (FSA) / li / ulh3Additional Info : / h3ulliCriminal background checks and pre-employment drug screens are required. / liliMust be able to pass a Department of Transportation physical examination. / liliThis is a remote position and will require the employee to work from home. / li / ulpEqual Opportunity Employer : National Power LLC is an Equal Opportunity / Affirmative Action Employer and VEVRAA federal contractor and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identification or any other status protected under local, state or federal laws. / p / div