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Program Coordinator
Program CoordinatorVisualVault • Tempe, Arizona, United States
Program Coordinator

Program Coordinator

VisualVault • Tempe, Arizona, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Position Summary :

The Program Coordinator plays a vital role in supporting the successful execution and oversight of GRM's Professional Services projects. This individual will collaborate cross-functionally with internal teams, monitor project performance, track revenue and cost metrics, and ensure adherence to operational best practices. The ideal candidate is highly organized, detail-oriented, and has a strong sense of ownership for driving programs forward while supporting client success.

Key Responsibilities :

  • Program Reporting :

Maintain and deliver regular reporting on key project milestones, activities, and deliverables to internal and external stakeholders.

  • Billing & Subscription Initiations :
  • Assist with monthly billing of Professional Services fees and the initiation of new client subscriptions to ensure timely and accurate invoicing.

  • Internal Coordination :
  • Conduct follow-ups on project tasks and assignments across internal teams to ensure project plans remain on track.

  • LDA Hub Data Management :
  • Track and report on LDA Hub data activity to support overall project performance and client deliverables.

  • Profitability Analysis :
  • Assist with quarterly project profitability reviews to evaluate pricing alignment and recommend adjustments as needed.

  • Revenue Forecasting :
  • Contribute to monthly forecasting of Professional Services revenue based on current pipeline and active engagements.

  • Project Artifact Management :
  • Promote best practices and ensure consistent tracking, storage, and compliance for all project artifacts and documentation.

  • Escalation & Client Support :
  • Provide support during weekly Client Success calls by preparing talking points, tracking action items, and escalating project-related concerns.

  • Support Ticket Monitoring :
  • Monitor and track support tickets assigned to the Professional Services team, ensuring timely resolution and documentation.

    Qualifications :

  • Bachelor's degree in business administration, Project Management, or a related field preferred
  • 2+ years of experience in a project coordination, program administration, or professional services role
  • Strong organizational skills with the ability to manage multiple tasks simultaneously
  • Familiarity with billing and revenue forecasting processes
  • Proficiency in Microsoft Office Suite, especially Excel and PowerPoint; experience with CRM or project tracking tools a plus
  • Excellent communication skills with a collaborative and proactive approach
  • High attention to detail and comfort working in a dynamic, fast-paced environment
  • Preferred Skills :

  • Experience working with SaaS or software implementation teams
  • Understanding of project financials and profitability metrics
  • Familiarity with professional services automation (PSA) tools
  • Comfortable engaging with clients and leading internal follow-ups
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