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Implementation & Delivery Intern
Implementation & Delivery InternEver AI • Mesa, AZ, United States
Implementation & Delivery Intern

Implementation & Delivery Intern

Ever AI • Mesa, AZ, United States
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  • [job_card.full_time]
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Implementation & Delivery Intern

We're looking for a proactive and detail-oriented Customer Success Intern to support our Implementation team. This role offers a unique opportunity to gain hands-on experience working with clients on software implementation projects from start to finish.

Key Responsibilities :

  • Configuration of Software Products : Support the setup and configuration of software products to meet client needs, including customized settings and workflows.
  • Project Support : Assist the Implementation team in all phases of the project lifecycle, including Discovery, Data Review, System Configuration, Testing, and Go-Live.
  • Workflow Development : Help customers evaluate and document workflows that align with their business processes, under the guidance of Senior Project Managers.
  • Cross-Department Collaboration : Work closely with technical and operational teams to develop solutions that address customer requirements, gaining exposure to project management and technical problem-solving.
  • Risk and Issue Management : Support the identification and tracking of risks, issues, and resolutions, and participate in team discussions to manage and mitigate these effectively.
  • Communication with Haulers : Coordinate and communicate with haulers as part of the implementation process to ensure accurate and efficient integration of logistics needs within the software.
  • Documentation : Contribute to thorough documentation of project activities, including configurations, issues, and resolutions, to maintain accurate records.
  • Process Improvement : Identify and suggest potential improvements to enhance project efficiencies, client satisfaction, and software performance.

Qualifications :

  • Currently pursuing a degree in Business, Information Systems, Agriculture, or a related field.
  • Strong organizational skills with the ability to manage tasks across multiple client engagements.
  • Basic understanding of Microsoft Office Suite, particularly Word, Excel, and PowerPoint.
  • Familiarity with SQL, Microsoft SQL Server, or Salesforce Service Cloud is a plus.
  • Excellent written and verbal communication skills; confident in interacting with customers and team members over the phone and via email.
  • Interest or experience in the agricultural sector or other process-oriented industries is preferred.

    • Competencies for Success :

  • Communication Skills : Ability to interact professionally with clients and team members, delivering information in a clear and articulate manner.
  • Analytical Thinking : Strong reasoning skills, with the ability to interpret technical instructions, analyze data, and help solve customer issues.
  • Customer Focused : Demonstrates a proactive approach to customer needs, with a friendly and professional demeanor.
  • Problem-Solving Ability : Able to troubleshoot and think critically to address client questions and project challenges.

    • What You'll Gain :

  • Industry Knowledge : Learn about the agriculture and agri-tech industries and how digital solutions can drive success in agribusiness.
  • Technical Skills : Gain experience with CRM, SQL, and implementation processes.
  • Professional Experience : Develop skills in customer relationship management, project coordination, and cross-functional collaboration

    • Ever.Ag offers innovative AgTech solutions and services that empower agriculture, food, and beverage supply chains to feed a growing world. The breadth of the portfolio is uniquely capable of supporting the complex needs of companies involved in dairy, livestock, crops, and agribusiness. With decades of experience and industry-leading innovations, our technology, risk management, and market intelligence provide our customers with the tools and insights they need to operate more efficiently, sustainably, and strategically across every stage of the supply chain.

    We welcome candidates from all backgrounds to contribute their unique perspectives to our team. Your success is our success!

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